Call Center Agent

3 weeks ago

San Francisco, United States Mendocino Farms Talent Acquisition Team Full time

1563 Mission St, San Francisco, CA 94103, USA Req #800 Monday, August 19, 2024 HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need, including those who are suffering from homelessness, mental illness, substance use, and chronic medical conditions. We provide team-based care in an integrated care setting. We are looking for a mission-driven service leader who works well in a team, has experience managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. Benefits and perks: HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more Employees qualify for public loan forgiveness programs. Training and professional development opportunities. Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do. Job Overview This is a union position. This is a remote position with 18 required on-site work days a year. Monday through Friday 8:45am-5:15pm. To provide excellent customer service to both external and internal clients, answer a high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to the clinic, direct phone inquiries to appropriate departments, and provide program information to all callers. Key Responsibilities Incoming calls Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy. Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers. Maintains average call time and volume as indicated in call center guidelines. Monitors incoming calls and works with the Call Center Manager to minimize abandoned call rates. Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances. Communicates sliding fee scale policies to patients appropriately. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Confirms and updates contact information for all patients at every contact. Outgoing calls Makes follow-up calls for any messages left. Completes robust confirmation calls for all next-day appointments. Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed. Assists with scheduling changes by contacting patients to reschedule appointments. Documentation Responsibilities Accurately documents and routinely updates required patient information in the electronic health record system. Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens. Collects and verifies contact information at every call. Enters patient insurance information for patients and verifies eligibility with the patient. Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately. Productivity: All calls must be answered within 3 minutes. Agents must be able to answer a minimum of 1500 calls (based on the number of staff and total number of calls) per month. Customer Service All communications, both internal and external, must be delivered with excellent customer service. Must be courteous and professional for all patient interactions. Must talk to patients and clients in a caring and non-judgmental manner. Must be able to deliver care in a culturally and linguistically sensitive manner. Must ensure to use patients’ preferred names and pronouns. Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls. Listens and documents patient complaints and routes calls to appropriate staff for swift resolution. And perform other duties as assigned. Education and Knowledge, Skills and Abilities Education, Certification, and Experience Required: Prior experience in front desk reception, administrative, and/or customer service. Exhibits a professional demeanor and can discreetly handle sensitive and confidential information and ability to work under pressure. Strong organizational, interpersonal, listening, speaking, and written communication skills. Ability to assist callers in an approachable and welcoming manner. Ability to work effectively with all levels and types of employees, management, clients, and guests. Ability to work cooperatively and effectively as part of a team. Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented. Strong proficiency with Microsoft Office applications (Excel, Outlook, and Word), specifically Word, Outlook, and internet applications. Experience working with staff and volunteers. Working knowledge of computerized medical scheduling and billing systems. Knowledge of HIPAA regulations. Excellent attention to detail, ability to work independently and strong organizational skills. Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients, and persons with mental health concerns. High School Diploma or GED equivalent. 2 years’ experience working in a medical setting (or call center), preferably in a community clinic with medical experience. Familiarity with other community agencies in the Bay Area to make appropriate referrals. Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services. Bilingual language capacity (Spanish/English). Must not be on active parole or probation, clear with OIG database. Ability to obtain and maintain satisfactory background check. Ability to obtain and maintain live scan clearance. Covid-19 vaccine and booster is required for this position. Exemptions are not accepted. We will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr

  • Call center agent

    3 weeks ago

    San Antonio, United States Randstad Full time

    Immediate job opening for Call Center Agents! Are you comfortable speaking on the phone with customers? Do you have basic computer skills? Are you a reliable worker? See the job information below and if it meets what you are looking for, apply today! Inbound Call Center Agent Monday - Friday, NO WEEKENDS! Training is 8AM-5PM, regular shift is 9AM-6PM $15.00...

  • Call Center Agent

    2 weeks ago

    San Antonio, United States Methodist Le Bonheur Healthcare Full time

    Description Introduction Do you want to join an organization that invests in you as a(an) Call Center Agent? At Texas Transplant Physician Group, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits Texas Transplant Physician Group, offers a total rewards...

  • Call Center Agent

    4 weeks ago

    San Luis Obispo, United States Advantage Answering Plus Full time

    Job DescriptionJob DescriptionImmediately hiring Full Time Call Center Agents at Advantage Answering Plus!Call Center Agents at AA+ provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging...

  • Call Center Agent

    4 weeks ago

    San Antonio, United States Randstad North America, Inc. Full time

    We are looking for Customer Service rockstars who are able to assist customers over the phone with their bank accounts. If you are detail oriented, have a professional and positive demeanor we want you to join our team! - Must be located in San Anton Call Center, Agent, Customer Service, Technology, Staffing

  • Call Center Agents

    1 month ago

    San Antonio, United States Trinity Staffing Services Full time

    Job DescriptionJob DescriptionOutbound Call Center agents to schedule patient appointments with Audiologists. A minimum of 2 years' experience in sales-related or outbound call center is required. We're looking for customer service oriented, friendly people with good communication skills. Basic PC experience is required. Dependability and commitment...

  • Call center agent

    3 weeks ago

    San Antonio, United States Randstad Full time

    We are looking for Customer Service rockstars who are able to assist customers over the phone with their bank accounts. If you are detail oriented, have a professional and positive demeanor we want you to join our team! *Must be located in San Antonio, TX Shift: 12pm-9:30pm (8hour shift within this time frame) Pay: $20/hr * WE PAY WEEKLY* For immediate...

  • Call center agent

    4 days ago

    San Antonio, United States Randstad Full time

    We are looking for Customer Service rockstars who are able to assist customers over the phone with their bank accounts. If you are detail oriented, have a professional and positive demeanor we want you to join our team! *Must be located in San Antonio, TX Shift: 2pm-10:30pm Pay: $20/hr * WE PAY WEEKLY* For immediate consideration, send your most recent...

  • Call Center Agent

    3 days ago

    San Antonio, United States Daily Dot Art Full time

    Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand's journey! We're not just your average PR branding company; we're a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before. Job Description: Shine Social Brand is looking for a motivated and...

  • Call center agent

    1 day ago

    San Antonio, United States Randstad Full time

    Join our dynamic team in San Antonio as a Credit Card Call Center Representative! This role offers an excellent opportunity for growth with potential for permanent placement. If you have strong communication skills and a passion for customer service, we'd love to hear from you. Reasons to Work with Randstad: Weekly Pay: Enjoy the convenience of regular...

  • Full Time Call Center Agent

    4 weeks ago

    San Luis Obispo, United States Advantage Answering Plus Full time

    Immediately hiring Full Time Call Center Agents at Advantage Answering Plus! Call Center Agents at AA+ provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment...

  • Banking agent

    4 days ago

    San Antonio, United States Randstad Full time

    Our client is looking to fill several 2nd Shift Customer Support positions on their Consumer Lending team. This is a great opportunity to get your foot in the door with an established company in the financial field without any direct financial services experience. If you're looking for the next step in your customer service career, please apply today! Shift:...

  • Bilingual call center agent

    2 weeks ago

    San Antonio, United States Randstad Full time

    We are looking for Spanish Customer Service rockstars who are able to assist customers over the phone with their bank accounts. If you are detail oriented, have a professional and positive demeanor we want you to join our team! *Must be located in San Antonio, TX Shift: 1pm-9:30pm Pay: $20/hr * WE PAY WEEKLY* Apply here today or send your most updated...

  • Call Center Supervisor

    2 days ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Job DescriptionJob DescriptionMission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care...

  • Call Center Supervisor

    2 days ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Mission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care for decades. We are dedicated...

  • Call Center Supervisor

    2 days ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Mission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care for decades. We are dedicated...

  • Call Center Supervisor

    2 weeks ago

    San Francisco, United States Mission Neighborhood Health Center Full time $75,400 - $83,000

    Job DescriptionJob DescriptionMission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care...

  • Director of Call Center Enablement

    3 weeks ago

    San Francisco, California, United States Kforce - United States Full time

    DescriptionKforce has a client in West Valley City, UT that is seeking a Director of Call Center Enablement to collaborate with department leads to build an efficient and productive multi-country contact center. With opportunities to innovate and make a lasting impact, this role is perfect for a creative, driven individual eager to elevate our service...

  • Call Center Sales

    2 months ago

    San Marcos, United States HVC San Marcos Call Center Full time

    Call Center Vacation Planner - SalesJob Summary Introduce and promote the brand to sell vacation ownership preview packages over the phone. Answer questions about vacation destinations and resort facilities and services. This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...

  • Inbound call center

    1 week ago

    San Antonio, United States Randstad Full time

    We are looking for reliable and dedicated customer service agents to work with our client in the call center department! Client located by SeaWorld/Alamo Ranch are of San Antonio. Must be able to work in the office! Start Day - 8/22 and 8/27 Pay - 15 per hour- Weekly Pay 3 days of training (8am to 5pm) Schedule shift starts after training (7am - 4pm) Monday...

  • Benefits Call Center Agent

    2 months ago

    San Diego, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring a Call Center Representative in the San Diego area with a major consulting company! . The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Call Center Representative...