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Healthcare Appointment Coordination Specialists
2 months ago
Ivyhill Technologies LLC is actively seeking qualified individuals for the role of Medical Telephone Appointment Agents. This position is based in a call center environment, where agents will be responsible for facilitating appointment scheduling for a Military Treatment Facility (MTF) under a government contract.
Key Responsibilities:
- Manage the scheduling of medical appointments while assessing patient eligibility through various communication methods.
- Assist the Primary Care Manager (PCM) in the coordination of primary and specialty care appointments, ensuring patients receive clear visit instructions.
- Confirm beneficiary eligibility for requested services and maintain accurate patient demographic information.
- Adhere to established booking protocols and Standard Operating Procedures (SOP) for each clinic.
- Conduct outbound calls to patients, distribute mass communications to specific patient demographics, and respond to online inquiries for appointment management.
- Facilitate the initial referral process for specialty consultations, ensuring compliance with clinic capabilities and procedures.
Qualifications:
- Must be a U.S. Citizen.
- High School Diploma or equivalent is required.
- Experience of six months to one year in a medical office setting or a fast-paced call center is preferred.
- Knowledge of medical terminology is essential, demonstrated by a 40-hour educational certificate or relevant experience.
- Typing proficiency of at least 35 words per minute is necessary.
- Strong customer service skills, professionalism, and a solid understanding of medical ethics are crucial.
Benefits:
Ivyhill Technologies offers a comprehensive benefits package that includes vacation and sick leave, medical, dental, and vision insurance, life insurance, short and long-term disability coverage, and a 401k plan.
Ivyhill Technologies is committed to equal opportunity employment. We consider all qualified applicants for positions without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.
