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Call Center Agent

2 months ago

San Antonio, United States Methodist Le Bonheur Healthcare Full time
Description
Introduction

Do you want to join an organization that invests in you as a(an) Call Center Agent? At Texas Transplant Physician Group, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits

Texas Transplant Physician Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Call Center Agent like you to be a part of our team.
Job Summary and Qualifications

Call Center Agent

Seeking a Call Center Agent for our practice who provides clerical expertise to ensure all patients receive high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now.

*bilingual preferred*

DUTIES INCLUDE BUT NOT LIMITED TO:

•Work at the reception desk, answer phones, greet and communicate with patients and providers.

•Scheduling, canceling, and rescheduling patient appointments.

•Checking in patients and properly documenting registration.

•Insurance verification and verification of patient demographics.

•Filing and retrieving medical records/files.

•Copying and faxing duties.

•Collecting co-pays and cash from patients, getting authorization on credit cards.

•Entering charges, payments, and balancing the day in the computer.

•Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.

•Perform other duties as required.

•Must read, understand, and adhere to all Physician Services policies and procedures. Practice and adhere to the Code of Conduct and Mission and Value Statement.

Practices certified as Patient Center Medical Home include these additional job duties:

•Coordinates continuity of patient care with external healthcare organizations and facilities and referrals from the primary care provider to a specialty care provider.

•Participates on a team for data collection, health outcomes reporting, audits and programmatic evaluation related to Patient Centered Medical Home.

EXPERIENCE: Less than one year of experience is required, one to three years of experience is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

•Knowledge of basic office equipment including copier, fax machine, and computer.

•Skill in dealing with interpersonal issues and customer relations.

•Ability to handle multiple priorities at once with minimal supervision.

•Ability to comprehend and follow written and verbal instructions.

•Ability to organize and communicate clearly.

•Ability maintain confidentiality of patient and employee information.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals Our Talent Acquisition team is reviewing applications for our Call Center Agent opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.