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Appointment Center Agent

2 months ago

San Bernardino, United States SAC Health Full time
Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20

What We Are Looking For

The Appointment Center Agent is primarily responsible for answering inbound calls for all of SAC Health departments in a positive, timely, and professional manner. Schedule, confirm, cancel, and amend appointments as well as verify, update, and/or correct insurance information in the company provided computer system and software.

Schedule: 4 days per week, 10 hours per day, Monday-Thursday 8:30am-7:00pm | Location: Hospitality Administrative Offices, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES
  • Answer inbound calls in a warm, friendly, and timely manner.
  • Brand each call according to SAC Health's expectations and standards
  • Provide accurate information for all inquiries regarding appointment information, appointment location, and doctor assignment and availability.
  • Schedule, cancel, and amend appointments in the company provided computer system and software for all of SAC Health patients and departments accurately.
  • Validate, update, and/or correct insurance information in the company provided computer system and software as needed for all of SAC Health patients
  • Confirm eligibility status, verify patient demographics, authenticate the caller, and collect pertinent billing information.
  • Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
  • Other duties as outlined in the official job description.
QUALIFICATIONS:
  • Education: High school diploma or equivalent required. Medical terminology and additional studies in business preferred.
  • Licensure/Certification: Medical Assistant Preferred, but not required. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
  • Experience: Minimum of one (1) year of experience in a Call Center/Appointment Center and/or in front or back medical office preferred.
  • Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.
  • Interpersonal Skills: Effectively communicate with all levels of personnel, students, and patients by phone, in writing and in person. Must be able to read, analyze and interpret procedures from various payer sources. Must possess basic writing skills.
  • Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full Benefits Package Effective on Your First Day

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more

Learn More About the Work We Do:

SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect