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Healthcare Appointment Coordination Specialists
2 months ago
Ivyhill Technologies LLC is actively seeking qualified individuals for the role of Medical Telephone Appointment Agents within our dedicated call center. This position involves providing essential appointment scheduling services for a Military Treatment Facility (MTF) under a government contract.
Key Responsibilities:
- Efficiently schedule medical appointments while assessing patient eligibility through various communication methods.
- Assist the Primary Care Manager (PCM) in managing appointment and consult processes, ensuring patients receive detailed visit instructions.
- Confirm beneficiary eligibility for requested services and maintain accurate patient demographic information.
- Adhere to established booking protocols and Standard Operating Procedures (SOP) for each clinic.
- Conduct outbound calls to patients, manage mass mailings to specific groups, and respond to online appointment requests.
- Facilitate the initial referral process for specialty consultations, ensuring compliance with clinic capabilities and procedures.
Candidate Requirements:
- Must be a U.S. Citizen.
- High School Diploma or equivalent is required.
- Experience of 6 months to 1 year in a medical office or fast-paced call center environment.
- Proficient knowledge of medical terminology, supported by a 40-hour educational certificate or relevant experience.
- Typing speed of at least 35 words per minute is necessary.
- Demonstrated customer service skills, professionalism, and understanding of medical ethics are essential.
Benefits Offered:
Ivyhill provides a comprehensive benefits package, including vacation and sick leave, medical, dental, and vision insurance, life insurance, short and long-term disability coverage, and a 401k plan.
Ivyhill Technologies LLC is committed to equal opportunity employment. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.
