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Medical Administrative Assistant

5 months ago

Saint Louis, United States PEOPLE'S HEALTH CENTERS Full time
Job DescriptionJob Description

Basic Purpose Of The Job

According to Department policies, procedures, guidelines and protocols, performs various secretarial and clerical duties which include typing, data entry, mail sorting, filing, faxing, telephone message, errands and more technical department documents. The Department is a busy professional environment. The position requires a follow–through approach and excellent problem solving skills. The individual in this position must be poised and mature with the ability to interact with individuals at all levels of this and other institutions.

Contacts

Supervises

___X___ No supervisory responsibilities

______ Approx. number of direct reports

______ Approx. number of indirect reports

Age of Patient Populations Served

(check all that apply)

______ Neonates 1 – 30 days ______ No patient contact

______ Infants 31 days – 1 yr.

______ Children 2 – 12 yrs.

______ Adolescents 13 – 18 yrs.

___X___ Adults 19 – 70 yrs.

___X___ Geriatrics 70+

Internal Contacts

(check all that apply)

___X___ Patients

___X___ Providers (i.e., physicians)

___X___ Staff (i.e., clinical and admin support staff)

___X___ Volunteers

___X___ Others: _____Students___________________________

External Contacts

(check all that apply)

___X___ Patients

___X___ Providers

______ Vendors

______ Community agencies and advocates

______ Regulatory agencies

__X____ Others: __as directed by Supervisor_________________________

Overtime Status

______ Exempt (salaried – not eligible for overtime)

__X___ Nonexempt (hourly – eligible for overtime)

Job Requirements

Minimum Education

  • High School Diploma/GED
  • Some College.

Minimum Work Experience

  • Three to five years experience preferred.
  • Secretarial or medical office training preferred.

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

Physical Requirements

Indicate the appropriate physical requirements of this job in the course of a shift.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

General Activity

Number of Hours

6–8

4–6

2–4

1–2

None

Stand/Walk

____

__X__

_____

_____

_____

Sit

_____

_____

__X__

_____

_____



Weight Lifted/Force Exerted

Show how much weight or force and how often by checking the appropriate boxes.

Up to 1/3 of time

1/3 or more of time

Up to 10 pounds

____X___

________

Up to 25 pounds

________

________

Up to 50 pounds

________

________

Up to 100 pounds

________

________

More than 100 pounds

________

________

Body Fluid Exposure

__ Yes

_X_ No

List any other physical requirements:

Mental and Emotional Requirements

Indicate the mental and emotional activities required of this job in the course of a normal shift

(check all that apply).

__X__ Handles multiple priorities

____ Independent discretion/decision making

____ Makes decisions under pressure

__X__ Manages anger/fear/hostility

__X__ Manages stress appropriately

__X__ Works alone effectively

__X__ Works in close proximity to others and/or in a distracting environment

__X__ Works with others effectively

Essential Functions

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards.

  1. Performs the daily clerical and administrative tasks necessary to maintaining an efficient office which serves patients, staff, and providers.

  1. Needs understanding of medical conditions, office procedures and diagnostic tests so as to accurately, appropriately for correspondence:
  2. Exercises decision–making judgment in seeking the support staff assistance/determining emergency care situations and effectively communicating patients’ concerns.

  1. Develops and maintains office systems which:

  1. Maintains an organized filing system to facilitate retrieval of information.
  2. Disseminate incoming information in a timely manner to appropriate staff

  1. Works as a team member with all other staff in the Department to ensure smooth operations and adequate communication of all related calls, faxes, and task.

Performs all other duties as assigned.

  1. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.

  1. Interacts with all of the above in a considerate, helpful and courteous manner as observed by Manager and peers.
  2. Fosters mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input.
  3. Maintains professional composure and confidence during stressful situations.
  4. Maintains open communication using appropriate chain of command regarding issues.
  5. Conducts all work activities with respect for rights and wishes of patients, visitors, families and fellow employees.
  6. Maintains confidentiality of all hospital and patient information at all times as observed by peers and management.
  7. Presents neat appearance in proper attire and identification as required by the position, department, and Corporation policy.
  8. Continuously displays a "can do" attitude within the department and across departmental lines to contribute to the overall customer service program in place in the Corporation.
  9. Demonstrates adherence to discipline code of ethics.

  1. Promotes effective working relations and works effectively as part of a department team inter and intra departmentally to facilitate the department's ability to meet its goals and objectives.

  1. Participates in staff meetings as determined by Manager.
  2. Supports the Hospital's mission, policies and procedures through attendance and participation at committee meetings, if applicable.
  3. Utilizes automated system to communicate inter and intra departmentally, as appropriate.
  4. Demonstrates willingness to assume responsibilities beyond direct patient care tasks.
  5. Acts as a professional role model.
  6. Identifies and utilizes opportunities to benefit the center.
  7. Effectively and confidently communicates in all professional situations.
  8. Participates in a positive supervision relationship by independently bringing issues to supervisor, being receptive to constructive input and working cooperatively toward goals.
  9. Practices in a manner which facilitates a team philosophy.
  10. Completes work assignments on time/readily accepts assignments as observed by Manager.
  11. Reports to work on time and is at work as scheduled, as observed by Manager.

Nonessential Functions

Nonessential functions are those tasks, duties, and responsibilities that are not critical to the performance of the job. Following are the nonessential functions of the job, along with the corresponding performance standards.

Please be sure to attach the Employee Continuing Education Record and Safety Questionnaire for the last calendar year.

Organizational Competencies

Following are the organizational competencies and corresponding performance standards for all employees in the organization.

SERVICE: The extent to which an employee demonstrates an understanding of the department’s service standards and strives to achieve them, treats patients and families with dignity, compassion and respect at all times, and demonstrates courtesy in interactions with members of all departments and disciplines within the department.

  • Consistently holds self and others accountable for meeting patient/customer service standards.
  • Anticipates service needs and proactively resolves issues.
  • Thoroughly pursues patient/customer issues.
  • Creates patient/customer service experiences that heighten the overall perception of the hospital as a premier healthcare provider.