Loan Operations Support Specialist

3 weeks ago


Fulton, United States The Callaway Bank Full time
Job DescriptionJob Description

We are looking to add a Loan Operations Support Specialist to our Loan Operations team Under the direction of the Loan Operations Manager, this position will review all loan input into the core system to ensure accuracy, which will include running and reviewing any necessary reports to assist in the review of data entered. This person will also serve as a secondary contact person to research and resolve loan transaction issues, as well as assisting the loan input specialist in ensuring all loan documentation is in our digital imaging system. This position will review the daily loan maintenance reports for accuracy, and the individual filling this role will be responsible for learning small aspects of each loan servicing position to be able to assist where needed.


Responsibilities

  • Serve as the primary Quality Control review for all new loan input, using loan documents and various reports to ensure all loans are accurately placed onto the core operating system, and that all system activity is appropriately documented.
  • Assist the Loan Input Specialist in ensuring all loan documentation is in our digital imaging system.
  • Review the daily loan file maintenance reports for accuracy. Ensure that the reports are reviewed in a timely manner and are accompanied by the necessary documentation to justify the maintenance change present on the report.
  • Assist Escrow Specialist with opening and reviewing loan insurance declaration pages to ensure proper coverage of collateral securing the loan. This also includes assistance in scanning declaration pages into the digital imaging system, as needed.
  • Serve as back up to the Loan Input Specialist who is to input all Mortgage, Consumer, and Commercial loan types. Expected to effectively perform the critical components in the absence of the other.
  • Required to answer miscellaneous customer service questions as part of a Loan Servicing email group.
  • Provide coverage for other departmental duties as needed.

Qualifications

  • High school diploma or GED
  • Preferred 1-3 years in bank and/or lending operations. Broad knowledge of the lending process helpful. Experience related to loan servicing preferred.

  • Excellent communication skills evidenced by 1) an ability to effectively communicate information in a clear and concise manner, 2) a positive and approachable demeanor, 3) a mature and professional style that promotes respect and understanding, 4) a demonstrated willingness to interact proactively and positively with clients and staff.

  • Strong time management and organizational skills, with the demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment.

  • Ability to make complex decisions with little supervisory review.

  • Must interact effectively within a team environment and must accept guidance or instruction in a positive manner. Must give guidance or instruction to others in a positive manner.

  • Solid working knowledge of computer systems including loan processing software used to track and maintain loan information.


The Callaway Bank is an Affirmative Action / Equal Opportunity Employer. M/F/Vet/Disabled. The Callaway Bank recommends the National Career Readiness Certificate.



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