Youth Shelter Support Specialist

2 weeks ago


Fulton, New York, United States Oswego County Opportunities, Inc. Full time
Position Overview:

The Youth Shelter Support Specialist is responsible for providing essential coverage at the Runaway and Homeless Youth Shelter. This role involves executing responsibilities in alignment with the organizational policies and applicable federal and state regulations.

Key Responsibilities:
  • Engages with clients both in-person and via the Crisis Hotline, delivering appropriate interventions, referrals, and support.
  • Administers crisis intervention effectively and calmly; offers one-on-one supportive counseling to youth.
  • Facilitates connections for clients with necessary resources, both within the organization and externally.
  • Assists clients in activities aimed at fulfilling their needs and achieving their goals.
  • Collects essential information for shelter entry assessments; coordinates services for potential entries; organizes safe pick-up locations and transportation.
  • Maintains the safety and security of the shelter and its residents at all times.
  • Serves as a positive role model; aids youth in developing self-help skills; provides case management services.
  • Supports meal preparation, housekeeping, shelter upkeep, and the organization of donations; leads house meetings as assigned.
  • Provides transportation services as required.
  • Accurately enters data into databases in a timely manner; assists in tracking and compiling statistics related to program activities and outcomes.
  • Participates in outreach and awareness initiatives as needed.
  • Communicates effectively with the Program Manager regarding client activities, concerns, and interactions.
  • Ensures a smooth transition of information to incoming shifts while staffing the Youth Shelter.
  • Facilitates household activities within the shelter, fostering a welcoming, home-like atmosphere.
  • Offers support to the Homeless Program as assigned based on needs.
Essential Qualifications:
  • Exhibits sound judgment and maintains strict confidentiality regarding agency, program, and client information.
  • Demonstrates knowledge of regulations, services, rights, and responsibilities relevant to the populations served.
  • Must obtain and maintain all necessary certifications and training within designated timeframes and attend required meetings and training sessions.
  • Possesses a valid NYS Driver's license with a driving record that complies with policy and has access to a properly insured, reliable vehicle for regular travel and client transport.
  • Holds a High School Diploma or GED along with 12 months of relevant experience in human services or an equivalent combination of education, experience, and training.


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