Information Technology Technician

2 months ago

Albany, United States IMRI Technology & Engineering Solutions Full time
Job DescriptionJob Description

The Information Technology Technician is a member of the Help Desk responsible for providing high-quality IT support services and solutions that meetenterprise infrastructure goals.

Primary responsibilities include delivering and expanding critical IT services, infrastructure, and standards, executing technical projects successfully, planning for future IT needs, and documenting IT guidelines and standards.

Duties and Responsibilities

1.Install, configure, and maintain computer hardware, software, and peripherals to ensure optimal performance and functionality.

2Provide technical support and troubleshooting for various IT issues, such as hardware failures, software errors, network problems, and user queries.

3.Assist with system upgrades, network migrations, and software rollouts to ensure smooth and efficient transitions and implementations.

4.Manage user accounts, permissions, and access rights in Active Directory to ensure security and compliance.

5.Maintain an inventory of all hardware and software assets and documents and track their usage and status.

6.Ensure compliance with security policies and procedures and take corrective actions as needed to prevent and resolve security breaches and incidents.

7.Assist in the creation and maintenance of IT documentation, such as user guides, training materials, and standard operating procedures to facilitate user education and support.

8.Provide basic network support, such as troubleshooting connectivity issues and assisting with network configurations to ensure network availability and functionality.

9Perform routine maintenance tasks, such as backups and system updates to ensure system reliability and availability.

10.Attend the bi-weekly IT Operations Meetings with status update on current projects and issues. Qualifications

An associate degree or certification in an Information Technology Services related field, or 3 years of work experience in an Information Technology support related position .Relevant information technology (IT) certifications, such as certified data professional (CDP) or CompTIA Security+

Excellent customer service, communication, and problem-solving skills.

Experience with installing, configuring, and maintaining computer hardware, software, and peripherals.

Knowledge of network support, system security, and IT documentation Working Conditions

On-site work: You will work on-site for three days a week Monday through Friday, 8 hours each day. Remote work is only allowed for off-hour user support.

Manual labor: You will be required to do some heavy lifting and other manual labor tasks.

Local travel: You will travel locally to work in the field and verify service Divisions

Technical support: You will provide technical support and remote administration 24/7 as needed.

Accommodation: We will modify the requirements as necessary to accommodate individuals with disabilities.

Job duties: This is not a comprehensive list of your duties. We may change or add to your duties at any time.



EQUAL EMPLOYMENT OPPORTUNITY

EEO/Affirmative Action Statement and Non-Discrimination Policy IMRI is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In accordance with Title VII of the Civil Rights Act of 1964, Section 503 of the Rehabilitation Act of 1973, Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA), Americans with Disabilities) (ADA), and other federal, state, and local anti-discrimination laws, IMRI does not unlawfully discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, genetic information, age, marital status, sexual orientation, physical or mental disability, or status as a special disabled veteran or other veteran. IMRI will take affirmative action to assure equal opportunity for employment is provided with regard to all personnel actions. This is including but not limited to: recruitment, selection, compensation, benefits, training, promotion, demotion, layoff, termination and all other terms and conditions of employment.

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