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Hotel Operations Supervisor

4 months ago

Beach Haven, United States Blue Water Hospitality Group, LLC Full time
Job DescriptionJob Description

Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.

Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Its integrated marketing, revenue management, and operations approach has quickly established it as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.

INTRODUCTION TO ROLE


The Hotel Operations Supervisor oversees hotel operations to ensure the smooth running of the establishment. Key responsibilities include providing excellent customer service, supervising the front desk, housekeeping, and maintenance staff, overseeing room allocations, allocating tasks, managing shifts, and resolving issues. This role collaborates closely with the hotel General Manager to ensure operational efficiency and compliance with industry standards.

WHO WE ARE LOOKING FOR

  • Independent self-starter
  • Ability to operate effectively in a fast-paced, guest-focused environment
  • Competitive with a strong desire to win
  • Effectively communicates to a variety of audiences and has the ability to tailor communication appropriately.
  • Ability to supervise multiple projects and work assignments
  • Effective use of computer software, sales tracking software or CRM tools, and social media tool

WHAT YOU WILL WORK ON

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • Supervise daily property operations to ensure quality service and guest satisfaction.
  • Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
  • Respond to guest complaints and concerns promptly and professionally.
  • Maintain hotel appearance and cleanliness standards.
  • Conduct regular inspections of guest rooms and public areas.
  • Train and mentor new employees, providing ongoing training for existing staff.
  • Implement and maintain operational policies and procedures.
  • Manage inventory and supplies, ensuring timely ordering.
  • Support financial performance goals to optimize revenue and minimize expenses.
  • Ensure compliance with safety procedures, monitor hazards, and promote a safe work environment.
  • Regularly coordinate and support various departments to ensure smooth operation, efficient workflow, and adequate coverage.
  • Provide regular and reliable attendance.
  • Perform other duties as assigned or required.

WHO YOU WILL WORK WITH

The Operations Supervisor reports to the General Manager.

WHAT YOU BRING

  • A minimum of 2 years of previous hotel operations experience and focus on exceptional guest service.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently stands, walks, and reaches with hands and arms. The employee occasionally requires the ability to lift office products and supplies up to 20 pounds. Travel not to exceed 10% if needed.

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.


Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.