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Hotel Operations Manager

2 months ago

Daytona Beach, Florida, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business success. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities
  • Lead and manage hotel operations, including front office, housekeeping, food and beverage, and engineering departments.
  • Develop and implement strategies to drive revenue growth, improve guest satisfaction, and increase operational efficiency.
  • Manage and motivate a high-performing team, providing coaching, training, and development opportunities to ensure excellent service delivery.
  • Collaborate with the sales team to develop and execute sales and marketing strategies, driving business growth and revenue.
  • Ensure compliance with corporate policies, franchise standards, and regulatory requirements.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
Requirements
  • Minimum of five years of progressive leadership experience in the hospitality industry.
  • Proven track record of driving revenue growth, improving guest satisfaction, and increasing operational efficiency.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and stakeholders.
  • Knowledge of budget preparation and cost controls, with the ability to analyze and interpret financial data.
  • Working knowledge of hotel departments, including front office, housekeeping, food and beverage, and engineering.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to delivering exceptional guest experiences and driving business success through our team of dedicated professionals.