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Service & Sales Support Specialist
3 months ago
What it’s Like to Work Here
“Friendly”, “family-oriented”, “collaborative”, “fun”, “flexible” … we asked our team, and these are just a few words used to describe what it’s like working at Girbau North America. Our team members all share a positive attitude and passion and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. Don’t miss out on this rare opening with us
A Day in the Life as a Service & Sales Support Specialist
As a Service & Sales Support Specialist, you will be responsible for customer relations and support of the sales, parts, and service functions, including customer communications, sales staff support, parts and product order completion, and lead management. Other responsibilities may include:
- Promptly follow-up with customers during and after sale to ensure customer is satisfied and product is performing properly
- Assist customers in-person or via phone with parts order/shipment inquiries
- Vended Laundry & OPL Sales file and quote management
- Coordinate OPL & Vended Laundry shipments and installations including installer coordination
- Manage leads and inside sales through established system and protocol for follow-up
- Coordinate with in-house and independent authorized/approved installers
- Identify potential buyers for new OPL equipment
- Assist with service calls and parts replacement of machines in the field and in the warehouse
- Prepare equipment for installations and help with installations of equipment
What You Need
- High School Diploma or equivalent
- 5+ years in a sales or customer service related field
- Strong communication skills
- Strong project/time management and organizational skills
- Ability to work independently on projects
- Detail-oriented
Competitive benefits package for full-time employees:
- Health insurance - 100% employer-paid*
- Dental insurance – 100% employer-paid*
- Vision insurance – 100% employer-paid*
- 401(k) with company match
- Life insurance & disability coverages
- Flexible spending account for healthcare and dependent care
- Paid time off
- 11 paid holidays + your work anniversary
- Flexible scheduling
- Staff development and training
- Tuition reimbursement
- Employee assistance program
- Advancement opportunities
- Economic support and wellness reimbursement programs
