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Relationship Development Manager

3 months ago

Idaho Falls, United States Westmark Credit Union Full time
Job DescriptionJob DescriptionDescription:

Discover the Westmark Difference

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)


Position Summary: The Relationship Development Manager is responsible for driving growth initiatives, building and maintaining strategic partnerships, and expending Westmark’s market presence. This role requires a proactive and innovative approach to identify new business opportunities, developing relationships with key stakeholders, and executing strategic plans to achieve membership and revenue growth targets. A key component of this role is managing and coaching a team of Relationship Development professionals to ensure cohesive and effective execution of business development strategies.


Schedule: Average of 40 hours within a Monday through Saturday work week


Hybrid/Remote: Eligible for Hybrid/Remote


Leadership and Management:

  • Lead, mentor, coach, and develop a team of Relationship Development Officers.
  • Foster a positive and inclusive work environment, promoting teamwork, accountability, and professional growth
  • Set performance goals, conduct regular check-ins, and implement development plans for staff.
  • Work collaboratively with cross-functional teams including marketing, lending, and member services to ensure cohesive execution of relationship development initiatives.

Relationship Management:

  • Build and maintain relationships with current and potential members, community organizations, and business partners.
  • Represent the credit union at industry events, trade shows, and community functions to enhance visibility and build networks.
  • Proactively interact with members and potential members to form relationships of trust.
  • Encourage the promotion and cross-selling of credit union products and services.

Strategic Planning and Execution:

  • Develop and implement business development strategies to achieve membership growth and revenue targets.
  • Collaborate with senior management to align business development initiatives with the credit union's overall goals.
  • Track and report key metrics to senior management.
  • Conduct market research to identify potential growth opportunities and industry trends.
  • Analyze competitor activities and market conditions to inform strategic planning.

Sales and Product & Service Promotion:

  • Generate leads through various channels, including networking, referrals, and direct outreach.
  • Identify opportunities to promote Westmark’s products and services to potential members and businesses.
  • Work closely with the Marketing team to develop promotional materials and campaigns that drive member engagement and acquisition.

Team Development:

  • Coach and develop team members to ambassadors for the credit union.
  • Encourage a collaborative and high-performing work environment.
  • Provide learning and growth opportunities and hold employees accountable.

Risk Management and Compliance:

  • Ensure adherence to all credit union policies, procedures, and regulatory requirements.
  • Collaborate with the Risk Management department to identify and mitigate potential risks.
  • Implement and maintain effective internal controls to safeguard credit union assets.


Requirements:

Qualifications:

  • Bachelor’s degree in a business, marketing, finance or related field preferred, MBA a plus.
  • Minimum of 5 years of experience in business development, sales, or a related role, preferably withing the financial services industry.
  • Proven track record of achieving business growth and revenue targets.
  • Strong analytical skills with the ability to interpret market data and trends.
  • Proven ability to manage and develop high performing teams.
  • Excellent communication, negotiation, and interpersonal skills.
  • Community-oriented with a passion for member service and engagement.
  • Ability to build and maintain strategic partnerships and relationships.
  • Self-motivated with a proactive approach to identifying and pursuing business opportunities.
  • Strong organizational skills with the ability to manage multiple projects and priorities.

Key Competencies:

  • Leadership and team development
  • Strategic Thinking
  • Communication
  • Relationship Building
  • Analytical Skills
  • Sales Acumen
  • Project Management
  • Adaptability

Physical Requirements:

  • Ability to travel to various locations for meetings, events, and conferences.
  • Able to sit or stand for extended periods while conducting meetings or presentations.
  • Ability to lift and carry materials such as promotional items and displays, up to 25 pounds.
  • Must have visual and auditory ability to perform the essential functions of the job, including computer use and interaction with others.