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Client Relationship Manager

2 months ago

Sioux Falls, South Dakota, United States Blue Earth Marketing Full time
About the Role

We are seeking a highly skilled Marketing Executive to join our team at Blue Earth Marketing. As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring seamless communication and project coordination.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with assigned clients, serving as their primary point of contact. Understand clients' needs, goals, and objectives to effectively communicate with internal agency departments.
  • Project Coordination: Collaborate with creative, media, public relations, and interactive teams to smoothly execute projects on behalf of clients. Be proactive in facilitating discussions and providing input to ensure project success.
  • Strategic Planning: Contribute significantly to the development of strategic marketing plans for clients. Present these plans to clients and take responsibility for their successful implementation on a daily basis.
  • Client Growth: Demonstrate a service-oriented approach by proactively recommending beneficial strategies and tactics to existing clients, seeking opportunities to expand our services with them.
  • Stay Informed: Stay up-to-date with clients' brands, products, services, and market developments to better understand their needs and deliver relevant solutions.
  • Marketing and PR Support: Assist in creating client invoices, proposals, marketing communications, media plans, and public relations strategies.
  • Communication: Ensure timely and effective communication with clients, promptly responding to all client communications.
  • Team Collaboration: Work closely with the necessary agency personnel to best integrate marketing efforts.
  • Campaign Oversight: Oversee the execution of approved campaigns, programs, and initiatives, ensuring they align with clients' objectives.
  • Quality Control: Review and approve creative/production materials, copy, layouts, and production art, ensuring client approval before finalization.
  • Financial Management: Review billing before client release and ensure prompt collection of accounts receivable.
  • Reporting: Keep the Managing Director informed of account progress for all assigned clients, escalating potential issues promptly.
  • Budget and Timeline Management: Coordinate project timelines and budgets with relevant agency personnel.
  • Business Development: Actively seek additional projects and new business opportunities from existing client contacts.
  • Representation: Represent the agency at client meetings, industry events, and community functions.
Requirements

A Bachelors degree in Business, Marketing, PR/Communication, or a related field is required. Minimum of 2 years of agency or project management experience preferred.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and other office machinery.

Our Values

We are a Native American Owned & Proud company, committed to excellence, innovation, and teamwork.