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![RMHC of Oregon & SW Washington](https://media.trabajo.org/img/noimg.jpg)
South Waterfront House Coordinator
2 months ago
Job Title: South Waterfront House Coordinator
Department: South Waterfront House at the Rood Family Pavilion
Reports To: House Managers
Classification: Regular, Full-time and Part-time, Hourly
The South Waterfront House Coordinator is an essential role that will help support families, programs, and space needs at Ronald McDonald House Charities of Oregon & SW Washington. The South Waterfront House team helps check-in families, offers support during guest stays, works with individual and group volunteers, and helps support families through a variety of different programs and services offered.
Primary Duties and Responsibilities:
- Provide a first point of contact for guest concerns at check-in and throughout their stay. This includes orienting guests to facility amenities, check-out items, basic support on how the room operates, and providing an overall customer-service and solution-oriented approach to ensure guest experience is as smooth as possible.
- Prepare for all incoming guest check-ins including making keys and information packets.
- Support all guest check-outs including receiving keys, reminder calls, and other support as needed.
- Connect guests to community spaces and other support resources such as welcome bags, in-house programming, meals, and more.
- Ensure family resources are available and stocked, such as welcome gifts, toys, art supplies, clothing, food items, and more.
- Welcome and coordinate individual and group volunteers who help with various tasks including enrichment activities, and other service projects.
- Collaborate with the Family Placement and Operations teams on reservation support, Housekeeping and room readiness tasks as needed. This means being a great partner to our team of people all working to make sure our buildings are clean, efficient, and welcoming.
- Support the Food Program Manager by working with volunteer meal groups and helping to facilitate additional aspects of the food program such as pantry and snack distribution, etc.
- Work closely with team members to assess and implement family support programs and communications, such as the weekly activity calendar and other guest communication.
- Help support the communal spaces by cleaning, organizing, and doing dishes on a regular basis.
Other Duties and Responsibilities:
- Help gather family feedback on the guest survey and through other means.
- Intake, distribute, and organize in-kind donations (items and food).
- Ability to pick-up and swap shifts with coworkers as needed to accommodate scheduling needs.
Skills Required:
- Strong customer service skills and a guest first attitude.
- Ability to work with families in crisis, and people of all ages and backgrounds.
- Active listening skills.
- Critical thinking skills and ability to triage requests, responding in a calm, professional, positive manner.
- Computer proficiency including Microsoft Office Suite applications.
- Flexibility regarding work assignments and changing demands/priorities.
- Knowledge of food safety and proper food storage, as well as basic understanding for serving meals to large groups of people.
- Strong attention to detail in regard to organization and cleanliness of spaces.
- Ability to effectively communicate in both a verbal and written manner.
- Proficiency in speaking and writing in Spanish (preferred)
Experience Required:
- At least 2 years of customer service, with a preference for experience in a hospitality field, social services, or hospital setting.
- A minimum of 2 years of experience working closely with children and families.
- Experience delivering services under a Trauma informed care lens. (preferred)
- Experience working in a food services setting (preferred)
Educational Requirements:
High school degree or GED
Bachelor’s degree (preferred)
Work Environment:
- Most work will be conducted in either an office, community program area or a kitchen environment.
- Requires frequent walking across the various community spaces.
- Work will be primarily indoors.
- Employee may be required to lift up to 30lbs.
- May need to adjust schedule as needed.