Guest House Operations Coordinator

2 weeks ago


Portland, Oregon, United States Ronald McDonald House Charities of Oregon Full time

Job Overview

Position: Guest House Operations Coordinator

Location: OHSU Rood Family Pavilion

Schedule: Flexible shifts available, including full and part-time options

Compensation: Starting pay at $20.29/hour

About Us

Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is a dedicated non-profit organization committed to supporting families with children facing health challenges. We operate multiple Ronald McDonald Houses and hospitality programs across the region, focusing on providing essential services that alleviate stress and promote healing during difficult times.

Position Summary

The Guest House Operations Coordinator plays a vital role in delivering exceptional service to families residing at the OHSU Rood Family Pavilion. This position involves collaborating with a team to ensure a welcoming and supportive environment for guests who are navigating healthcare challenges.

Key Responsibilities:

  • Act as the primary contact for guests, assisting with check-in, check-out, and ongoing needs during their stay.
  • Facilitate connections between guests and community resources, including organizing activities and distributing welcome materials.
  • Maintain cleanliness and organization of communal areas, working closely with housekeeping staff.
  • Welcome and coordinate the efforts of individual and group volunteers.
  • Support the Meals from the Heart initiative by collaborating with volunteer meal teams and managing pantry supplies.

Additional Duties:

  • Assist the Family Placement Team with room reservations as needed.
  • Participate in on-call duties as part of a rotating schedule.
  • Ensure adherence to security and emergency protocols for all staff, volunteers, and guests.
  • Perform other related tasks as assigned.

Work Environment:

This role primarily takes place in an office setting, with occasional outdoor events. Employees may need to lift items weighing up to 30 pounds and stand for extended periods during certain activities.

Qualifications:

Experience: A minimum of one year in a customer service, social service, healthcare, childcare, or hospitality role is preferred.

Skills:

  • Strong customer service orientation with a friendly and approachable demeanor.
  • Ability to engage effectively with diverse individuals, including guests, volunteers, and healthcare professionals.
  • Basic proficiency in computer applications, including email and word processing software.
  • Capability to manage multiple priorities in a fast-paced environment.
  • Fluency in Spanish is highly desirable.

Compensation: Starting pay at $20.29/hour

Benefits:

  • Medical and dental coverage
  • Employee Assistance Programs (EAP)
  • Life and AD&D insurance
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Simple IRA retirement plan
  • Generous paid time off


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