Guest House Operations Coordinator

2 weeks ago


Portland, Oregon, United States Ronald McDonald House Charities of Oregon and SW Washington Full time
Position Overview:
As a vital member of our organization, the Guest House Coordinator plays a crucial role in delivering exceptional service to families utilizing our facilities during challenging times. This position is designed for both full-time and part-time candidates, offering flexible scheduling to accommodate various needs.

Location:
OHSU Rood Family Pavilion

Schedule:
Shifts available throughout the week, from 8 AM to 9 PM.

Compensation:
Starting pay is $20.29 per hour. Full-time employees enjoy a comprehensive benefits package, including:
- Generous paid time off (10 holidays and 2 floating holidays annually)
- 100% coverage of medical and dental benefits for employees and their dependents
- SIMPLE IRA with up to a 3% employer match
- Employee Assistance Program
- Annual volunteer hours

About Us:
Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is a dedicated non-profit organization committed to supporting families with children facing health challenges. We operate multiple Ronald McDonald Houses and hospitality programs, providing essential services that alleviate stress and promote healing.

Key Responsibilities:
- Serve as the primary contact for guests during check-in, check-out, and throughout their stay.
- Facilitate connections between guests and community resources, ensuring access to programs and activities.
- Maintain a welcoming environment by keeping communal areas clean and stocked with necessary supplies.
- Coordinate volunteer efforts, including meal programs and events.
- Assist with room reservations and participate in on-call duties as needed.

Work Environment:
This role primarily takes place in an office setting, with potential attendance at various events. Candidates should be prepared for varying weather conditions and may need to lift items up to 30 pounds.

Qualifications:
- Minimum of one year of experience in customer service, social services, healthcare, or hospitality.

Skills:
- Strong interpersonal skills with a focus on customer service.
- Ability to engage with diverse populations with sensitivity and respect.
- Basic computer skills, including proficiency in email and document management.
- Capacity to manage multiple priorities effectively.
- Bilingual candidates, particularly those fluent in Spanish, are highly preferred.

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