Guest House Operations Coordinator

2 weeks ago


Portland, Oregon, United States Ronald McDonald House Charities of Oregon Full time
Position Title:
Guest House Coordinator

Location:
OHSU Rood Family Pavilion

Work Schedule:
Available for both full-time and part-time shifts, operating 7 days a week from 8 AM to 9 PM.

Compensation:
Starting pay at $20.29 per hour.

Benefits for Full-Time Employees:
- Comprehensive paid time off policy including 10 paid holidays and 2 floating holidays annually.
- 100% coverage of medical and dental insurance for employees and their families.
- SIMPLE IRA plan with a 3% employer match.
- Access to an Employee Assistance Program.
- Annual volunteer hours.

Key Responsibilities:
- Serve as the primary point of contact for guests during check-in, check-out, and throughout their stay.
- Facilitate connections between guests and community resources, ensuring they have access to in-house programs, toys, and welcome packages.
- Maintain availability and organization of family resources and communal areas in collaboration with the housekeeping team.
- Welcome and coordinate both individual and group volunteers.
- Support the Meals from the Heart initiative by collaborating with volunteer meal groups and managing pantry supplies and Grab 'n Go food options.

About Our Organization:
Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is a non-profit organization dedicated to supporting families with children facing health challenges. We are part of a global network of RMHC chapters, united by our mission to provide essential services that alleviate barriers and promote healing.

In our local community, we operate multiple Ronald McDonald Houses and Hospitality Cart programs across various medical facilities.

Our dedicated team of over 50 staff members and a budget of $9 million are focused on fulfilling our mission with compassion, respect, integrity, and commitment.

Role Overview:
As a Guest House Coordinator, you will deliver exceptional service and support to families staying at the OHSU Rood Family Pavilion while they receive medical care. You will collaborate with a team to ensure a welcoming environment, assisting with check-ins, check-outs, and the coordination of meals and enrichment activities for families with seriously ill children.

Additional Duties:
- Provide room reservation assistance to the Family Placement Team as needed.
- Participate in on-call duties on a rotating basis.
- Uphold security and emergency protocols for staff, volunteers, and guests.
- Assist with other assigned tasks as necessary.

Work Environment:
The majority of the work is performed in an office setting, with attendance at events that may occur indoors or outdoors, possibly in varying weather conditions. Employees may need to lift packages weighing up to 30 pounds and stand for extended periods during certain events.

Qualifications:
Experience:
- Minimum of one year of experience in customer service, social services, healthcare, childcare, or hospitality is preferred.

Skills:
- Energetic and personable with strong customer service abilities.
- Capable of interacting with diverse individuals, including guests, volunteers, hospital staff, and donors, with sensitivity and diplomacy.
- Proficient in basic computer skills, including email, word processing, spreadsheets, and database management.
- Ability to thrive under pressure while managing multiple priorities.
- Bilingual proficiency in Spanish is highly desirable.


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