Guest House Operations Coordinator
2 weeks ago
Job Overview
Position: Guest House Coordinator
Organization: Ronald McDonald House Charities of Oregon & SW Washington
Role Summary: The Guest House Coordinator plays a vital role in providing exceptional service and support to families staying at the OHSU Rood Family Pavilion. This position involves working collaboratively with a dedicated team to ensure a welcoming and compassionate environment for families during challenging times.
Key Responsibilities:
- Act as the primary contact for guests, assisting with check-in, check-out, and ongoing needs throughout their stay.
- Facilitate connections between guests and community resources, including distributing welcome materials and overseeing events.
- Ensure that family resources are well-stocked and that communal areas are maintained in a clean and organized manner.
- Welcome and manage individual and group volunteers to enhance the guest experience.
- Support the Meals from the Heart initiative by coordinating with volunteer meal groups and maintaining food supplies.
Additional Duties:
- Provide room reservation assistance as needed.
- Participate in on-call duties as part of a rotating schedule.
- Maintain safety and emergency protocols for all staff, volunteers, and guests.
- Assist with other tasks as assigned to support the overall mission.
Work Environment:
This role primarily takes place in an office setting, with potential attendance at various events. Candidates should be prepared for both indoor and outdoor conditions, including the possibility of lifting items up to 30 pounds and standing for extended periods.
Qualifications:
A minimum of one year of experience in customer service, social services, healthcare, childcare, or hospitality is required.
Essential Skills:
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to engage sensitively and diplomatically with individuals from diverse backgrounds.
- Basic proficiency in computer applications, including email and document management.
- Capability to manage multiple priorities effectively under pressure.
- Fluency in Spanish is highly desirable.
Compensation: Starting pay is $20.29 per hour.
Benefits:
- Medical coverage
- Dental insurance
- Employee Assistance Programs (EAP)
- Life and AD&D insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Simple IRA retirement plan
- Generous Paid Time Off
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