Scheduling Resource Manager

1 month ago

Allentown, United States Care and Help Home Care Full time
Job DescriptionJob Description

About Care & Help

Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home healthcare provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

 

Job Summary:The role of the Scheduling Manager is to ensure that client care needs are met in the shortest amount of time possible with consistency in scheduling. You will support caregivers with their shift preferences and availability, the Scheduling Manager oversees the daily operations of the scheduling department, providing guidance and support to all Scheduling Coordinators. Working with the Operations Manager and recruiting, the Scheduling Manager works collaboratively across all departments, providing support in payroll and billing processes.
 Essential Duties and Responsibilities: 
  • Schedules all visits based on client needs and efficient use of resources.
  • Maintains regular contact and develops relationships with active patients and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities.
  • Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads.
  • Works in coordination with recruiting to build recruiting strategy and assists with caregiver on-boarding and pay negotiations.
  • Collaborates with compliance to ensure care center and staff compliance with all regulations, laws, policies, and procedures, to include successful resolution of deficiencies identified through internal or external audits.
  • Manages caregivers while on assignment, assesses and investigates caregivers concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate.
  • Provides feedback to caregivers on issues with timeliness, missed shifts, dress code, etc., documents findings, and escalate appropriately.
  • Participates in Care Center budget development and Monthly Operating Review meetings.
  • Ensures accurate billing for services; analyzes data to identify issues; and drives issue resolution.
  • Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines.
  • Collaborates with local Clinical Manager and nursing leadership in implementation of clinical and clinical operations standards and with recruiting to ensure that the caregiver pool can support the client needs.
  • Reviews and tracks schedulers’ requests for time off and coordinates scheduling changes.
  • Communicates client schedules to caregivers and job duties for assigned shifts.
  • Documents all actions appropriately in the scheduling system.
  • Oversees on-call coverage schedule.
  • Performs other duties as assigned.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Required: Bachelor’s degree with 2+ years’ experience in business office setting and/or two additional years of management/leadership experience may be substituted for degree requirements.
  • 2 years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
  • Minimum one (1) year management or supervisory experience preferred
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Ability to work effectively both independently and as part of a team.
  • Excellent customer service and problem-solving skills
  • Must pay attention to detail, stay organized, and be flexible
  • Spanish Bi-lingual Required
  • Exceptional written and oral communication skills.
  • Ability to prioritize and manage high volume decision making.
  • Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
  • Preferred: Experience in Home and Community Based Services (Elder Home Care preferred), Managed Care and/or Waiver programs.
 Physical Demands:
  • Must remain in stationary position for long periods of time at desk or computer
  • Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking
 Work Environment:
  • Office environment
CHHC500

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.

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