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Front Desk Representative

4 months ago

Kansas City, United States Createify Form Full time
Job DescriptionJob DescriptionDescriptionJob Title:  Front Desk Representative Company: Createify FormLocation: Kansas CityPosition Type: Full-timeSalary Range: $950 - $1250 per week

Job Overview:
 We are seeking a friendly, organized, and professional Front Desk Representative to join our team. As the first point of contact for visitors and clients, the Front Desk Representative will play a crucial role in creating a positive first impression and ensuring smooth front desk operations. 

Key Responsibilities
  • Greet and welcome guests in a friendly and professional manner
  • Register guests and assign rooms, ensuring all information is accurate
  • Respond to guest inquiries and provide accurate information about hotel facilities and services
  • Handle check-ins and check-outs efficiently, ensuring guest satisfaction
  • Process payments and maintain accurate records of all transactions
  • Handle customer complaints and issues, resolving them promptly and in a professional manner
  • Maintain a clean and organized front desk area, ensuring all supplies are stocked
  • Assist with administrative tasks such as handling phone calls, scheduling appointments, and managing emails
  • Collaborate with other departments to ensure a smooth and seamless guest experience


Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Previous experience as a receptionist or in a customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and multitasking skills.
  • Friendly and professional demeanor.
  • Ability to handle sensitive information with confidentiality.
  • Reliable and punctual with a strong work ethic.


Benefits
  • Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and career advancement within a dynamic company.
  • Supportive and collaborative work environment focused on employee development.
  • Meaningful work that allows you to contribute to the overall success and professional image of the company.