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Front Desk Representative

2 months ago

Kansas City, Missouri, United States Extended Stay Tiffany Springs Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Extended Stay Tiffany Springs. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.

Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and provide information about hotel services, facilities, and local attractions.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals, provide support, and maintain a positive work environment.
  • Adaptability: Be flexible and adaptable to changing situations, priorities, and guest needs.
  • Knowledge and Skills: Possess a strong understanding of hotel operations, policies, and procedures, as well as excellent communication, problem-solving, and interpersonal skills.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work well under pressure.
What We Offer:
  • Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Opportunities for Growth: We offer opportunities for career growth and development, as well as a positive and supportive work environment.