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IT Support Specialist

2 months ago

Rapid City, United States Project Solutions Inc. Full time
Job DescriptionJob DescriptionProject Solutions, Inc. is seeking an IT Support Specialist with a rich technical skillset and a strong desire to provide superior internal customer service. This position will be responsible for providing technical and educational support to all users of our network and peripherals. We are looking for a hands-on, solution-oriented individual who is happy to dive in and tackle projects that help staff do their jobs more efficiently. Day-to-day tasks might range from helping end-users, troubleshooting IT issues, setting up equipment bundles for end-users, creating flows in Power Automate, managing WordPress websites, and developing plugins and databases for web applications. Our organization is growing, and we believe your career should too Build your future with Project Solutions, Inc.

Position Overview
  • Troubleshoots, repairs, and patches computer systems and hardware.
  • Assists in the maintenance of networks, software, and hardware for systems.
  • Provides general technical support for networks, PCs, printers, and other miscellaneous hardware and software.
  • Provides front-line and high-level IT hardware, software, and network support to internal and/or external clients to simplify and enhance their IT experience.
  • Replies to requests for technical assistance; identifies, troubleshoots, and resolves technical issues related to hardware, software, and networks; and escalates technical issues if unable to resolve.
  • Manages and maintains IT equipment tracking.
  • Creates, ships, tracks and retrieves equipment bundles for end-users.
  • Develops Flows with Microsoft’s Power Automate to help end-users automate processes.
  • Edits and maintains WordPress websites.
  • Identifies, develops and tests Wordpress plugins that utilize HTML, PHP, Javascript and MySQL.
Required education, knowledge and skills.
  • Have extensive knowledge of Microsoft user / PC management and Microsoft Office Suite
  • Ability to make decisions and problem solve
  • Desire to assist all employees to ensure their day is IT efficient
  • Understanding of importance of system and process documentation on a continual basis
  • Scripting/Programming/Database experience is a plus
  • Excellent written and verbal communication skills. 
  • Strong organizational and time management abilities. 
  • Detail-oriented with a commitment to accuracy and thoroughness. 
  • Physical Demands:
  • Able to lift, carry, and move items up to 30 lbs.
  • Able to sit or stand for extended periods of time using a phone, computer keyboard and monitor
Benefits
  • Choice of 3 Medical Plan Options
  • Prescription Drug Coverage
  • Dental and Vision Plans
  • Health Savings Account with High Deductible Plan
  • Access to Doctors on Demand with medical plan
  • Company Life Insurance with medical plan
  • Paid Time Off and Paid Holidays and Sick Leave
  • 401(k) Savings Plan with Company Match

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.

Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  
EEO/AA/M/F/Vets
 

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