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Sr. Help Desk Technician

3 months ago

Saint Marys, United States Rigil Corporation Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources

Role: Sr. Help Desk Technician

About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.

Location: St Marys, GA/ Kings Bay, GA
Job Type: Full Time

The Senior Help Desk Technician will provide support services in IT security and business technologies.

Responsibilities: As a Sr. Help Desk Technician you will:
  • Provide immediate, real-time assistance in response to end-user questions and trouble reports.
  • Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
  • Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
  • Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
  • Other duties as assigned.
Qualifications:
  • High school diploma or GED required
  • 3 + years of related work experience
  • Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
  • Experience using Windows Deployment Services for client imaging
  • Must possess and maintain a valid U.S. drivers license
  • Secret clearance required
Knowledge, Skills and Abilities:
  • Ability to obtain a Top-Secret clearance.
  • Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.