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Help Desk Analyst
2 months ago
About Harvard Bioscience - A career with Harvard Bioscience ("HB") is an experience where our employees are energized and aligned to our purpose - enabling discovery, safety, and production of tomorrow's therapeutics. HB is a venerable 100+ year old company, known as an innovative developer, manufacturer, and distributor of scientific research tools for the life science market, known for technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in North America, Europe, and China, we sell through a combination of direct and distribution channels to customers around the world. HBIO has serious growth potential. The Senior Leadership Team that took over approx. 18 months ago is determined to professionalize the various functions and to align the constituent brands in such a way that cross selling is an important factor of growth. Our products cover the range from molecular, cellular, tissue, organ, preclinical and clinical technologies and solutions.
THE OPPORTUNITY Harvard Bioscience is currently seeking a resource for a Help Desk role. The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. It is required that the qualified candidate are on site Monday - Friday. The position is located in New Brighton, Minnesota. ESSENTAL JOB FUNCTIONS
Responding to hardware and software problems related but not limited to:
- Email, MS Teams, and other MS Office Products
- Printers
- Imaging New Computers
- Desktop phones
- Identify potential cyber security issues
- Drive mapping
- Changing Passwords
- Desk Setup for IT equipment
SKILLS AND ABILITIES REQUIRED
- Experience with Backup Solution including Tape Management
- Computers, printers, and Windows OS.
- Audio Visual Conference Room HS/SW Support
- User Access Management for ERP or other 3rd Party Solutions
- Mapping network drives
- Office Tools
- TCP/IP and Wireless
- Customer Service Skills
- Self-motivated to learn new skills
BONUS SKILLS AND ABILITIES REQUIRED
Understanding of
- Active Directory
- Azure Admin Portal
- Microsoft Certifications
Physical demands
Lift up to 50 pounds.
travel
None
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER/VETERAN/DISABILITY
FLSA Non Exempt
ADA Disclaimer
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
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