Help Desk Support Specialist
1 day ago
Job Summary:
We are seeking a highly skilled Help Desk Support Technician, Tier II to join our team at BCS365. As a key member of our IT support team, you will be responsible for providing second-level technical support to our clients, troubleshooting complex issues, and ensuring timely resolution of incidents.
Key Responsibilities:
- Provide technical support to clients via phone, email, or remote desktop sessions
- Troubleshoot complex technical issues, including hardware, software, and network problems
- Collaborate with internal teams to resolve issues and improve overall customer experience
- Document and track incidents, including root cause analysis and resolution
- Develop and maintain knowledge of BCS365's products and services to provide accurate and effective support
- Participate in on-call rotation and provide after-hours support as needed
Requirements:
- Bachelor's degree in Computer Science or related field
- Minimum 3 years of experience in IT support, with a focus on second-level technical support
- CompTIA or A+ certification, or equivalent experience
- Advanced knowledge of operating systems, including Windows and MAC OS X
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
BCS365 is an Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age, marital status, disability, or any other legally protected status.
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