Help Desk Technician

1 month ago

Saint Louis, United States NetGain Technologies, LLC Full time
Job DescriptionJob Description

General Summary:

System Engineer Tier 1 is typically entry-level with less than one year of experience.  This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance.  This person should be prompt and/or know the importance of communicating ETA's to clients.  Most importantly, this person should be eager to learn while following prescribed procedures.


Position Responsibilities:  

  • Answer Help Desk calls/emails/chat requests from clients 
  • Respond to alerts from RMM  
  • Entering time in ticketing system in real-time and daily self-review of timesheet. 
  • Review incoming work and assist in assigning to the correct resource. 
  • Willing to work occasionally after business hours on high priority issues or when user initiated issues haven’t been addressed. 
  • Willing to work some holidays, and weekends  

Knowledge, Skills, and Abilities:  

  • Experience required with Windows desktop operating systems 
  • Understanding of TCP/IP and troubleshooting Internet connectivity  
  • Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network  
  • Working Knowledge of Wireless Technologies  
  • Understanding of Microsoft Office Products 
  • Create Active Directory / Azure AD Accounts 
  • Administer Office 365 User Mailboxes & Troubleshoot Email Issues 

Credentials and Experience:  

  • New hire with no certifications 
  • Eager to learn 
  • Experience in customer service 
  • Takes direction from Engineers/Technicians 


WHAT’S IN IT FOR ME?

  • Health, Dental, Vision Insurance
  • 100% Company-paid Disability Insurance/Life Insurance
  • Open Paid Time Off
  • 401K Matching
  • Paid Certification Training
  • LAN Parties
  • Team Building (camping, Breakout Games)
  • Monetary Tenure Recognition

Professional Overview

  • In business since 1984
  • Large regional business with 6 locations across the Southeast Region
  • Ranked as a top MSP in the World by MSP Mentor
  • Member of 35B association; offerings services throughout the US
  • Professionally managed using Best in Class metrics and procedures

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.

 

 

Company DescriptionSince 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.

In business since 1984
Large regional business with 6 offices in 5 states across the Midwest & Southeast region
Ranked as a top managed services provider by Channel Futures since 2008
Named a best place to work in Kentucky since 2015
Distinguished as a SOC 2, Type II certified companyCompany DescriptionSince 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.\r
\r
In business since 1984\r
Large regional business with 6 offices in 5 states across the Midwest & Southeast region\r
Ranked as a top managed services provider by Channel Futures since 2008\r
Named a best place to work in Kentucky since 2015\r
Distinguished as a SOC 2, Type II certified company

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