Customer Support Specialist
1 month ago
Are you motivated, outgoing, and have excellent computer skills? If so, we have a great opportunity for you We are offering hourly pay, benefits, sign on bonus, as well as a chance to earn more through our spiff and incentive programs. Hours: 8:00am - 5:00pm Monday- Friday.
Come join the TGF team
The Customer Support Specialist The Sales Support Specialist role is crucial in maintaining smooth sales operations, fostering positive customer interactions, and assisting the sales team in achieving the set KPI’S. This position requires a combination of excellent communication, organizational, and problem-solving skills to ensure customer satisfaction and contribute to the overall success of the company.
Start Bonus & Yearly Bonus
Key Responsibilities•Process EDI sales orders functions including purchase order acknowledgments, entry, and invoicing.
•Develop and maintain customer order guides as needed.
•Enter new customer data and other sales data for current or new customers to order via all EDI systems.
•Utilize our CRM system to streamline routine tasks. Such as sending automated follow-up emails after customer interaction based on predefined rules.
•Respond promptly and professionally to customer inquiries, providing product information, pricing information, and order status updates.
•Assist customers in placing orders, resolving issues, and addressing concerns, ensuring a positive and satisfying experience.
•Coordinate with various internal departments to ensure orders are fulfilled, shipped, and delivered on schedule.
•Develop a deep understanding of the company's products and services to effectively communicate their features and benefits to customers.
•Act as a liaison between customers, sales, and other internal departments to address and resolve any issues that arise during the sales process.
•Review and process credit memos. Process freight claims through the appropriate channels.
•Escalate complex issues to appropriate personnel when necessary.
•Identify opportunities to streamline and optimize sales processes for increased efficiency and customer satisfaction.
•Distributes invoices and follows-up on delinquent accounts.
•Track inventory and par levels and provide supply chain with sales needs.
•Collaborate with cross-functional teams to implement improvements and best practices.
•Assist in training new team members on procedures, tools, and systems.
•Adheres to company Policy and Procedures
•Performs duties as workload necessitates.
•Maintains a positive and respectful attitude.
•Communicates regularly with supervisor about department issues.
•Demonstrates flexible and efficient time management and ability to prioritize.
•Consistently reports to work on time, prepared to perform duties of position.
•Meets department productivity standards.
•May perform other duties as required.
Scope of Responsibility
• This job will have periodic access to confidential data including customer quotes, and product costs.
• This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.
Knowledge and Skill Requirements
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and understand English.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite.
Education and Experience
• High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
Physical Demands
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
Work Environment
• Work is performed in in the field and disruptions occur frequently.
• The noise level in the work environment may vary.
Travel Required
• N/A
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.
Skills Knowledge and Expertise
- Customer Service
- Inbound & Outbound calls
- Computer and typing skills
- Phone Etiquette
BenefitsCovered by the company:
Short Term Disability Insurance paid by the company
Basic life Insurance equals to your annual salary paid by the company
Employee Assistance Program – paid by the company
PTO (Paid Time Off)
9 Paid Holidays per year
401-k Plan (eligible after 6 months of employment) with match
The opportunity to purchase additional voluntary insurance coverage for:
Affordable healthcare (medical/dental/vision)
Opportunity to participate in the Health Savings Account (HSA) and Flexible Spending Account (FSA)
Dental
Vision
Additional Life Insurance
Long Term Disability Insurance
Prepaid Legal
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States the Blue Agency Full timeCompany Overview: The Blue Agency is a prominent provider of exceptional customer support solutions tailored for various sectors. We are currently seeking a committed Customer Support Specialist to enhance our operations. Job Title: Customer Support Specialist Location: Not specified Department: Customer Support Reports To: Customer Support Manager Job...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States the Blue Agency Full timeCompany Overview: The Blue Agency is a prominent provider of exceptional customer support solutions across diverse sectors. We are currently in search of a committed Customer Support Specialist to enhance our operations. Job Title: Customer Support Specialist Location: Not specified Department: Customer Support Reports To: Customer Support Manager Job...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States the Blue Agency Full timeCompany Overview: The Blue Agency is recognized for delivering exceptional customer service solutions across a diverse range of sectors. We are currently in search of a committed Customer Support Specialist to enhance our operations. Job Title: Customer Support Specialist Location: Not specified Department: Customer Service Reports To: Customer Service...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States NorthStar Memorial Group Full timePosition OverviewAs a Customer Support Specialist, you will play a vital role in ensuring customer satisfaction and efficient service delivery. Your primary responsibilities will include:Handling Incoming Calls: Respond to customer inquiries and direct them to the appropriate department.Addressing Customer Concerns: Manage customer complaints and resolve...
-
Associate Customer Support Specialist
2 weeks ago
Dallas, United States The Boeing Company Full timeCoordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provision Support Specialist, Associate, Support, Customer, Specialist, Supply Chain, Technology, Retail
-
Customer Support Specialist
1 week ago
Dallas, Texas, United States Swipejobs Full timePosition OverviewJoin Our Team!We offer competitive weekly compensation.Role Summary:As a Customer Support Specialist, you will be responsible for assisting clients with their inquiries and ensuring a high level of satisfaction.Key Responsibilities:1. Provide exceptional service to customers via phone and online communication.2. Resolve issues efficiently...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States NorthStar Memorial Group Full timePosition OverviewAs a Customer Support Specialist, you will play a crucial role in ensuring a seamless experience for our clients. Your primary responsibilities will include:Managing Incoming Calls: You will be the first point of contact for clients, directing their inquiries to the appropriate departments.Addressing Client Concerns: Handle customer...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States NorthStar Memorial Group Full timePosition OverviewAs a Customer Support Specialist, you will play a crucial role in ensuring client satisfaction by managing incoming communications effectively.Key ResponsibilitiesIncoming Call Management: Efficiently handle and direct incoming calls to the appropriate departments.Customer Interaction: Address inquiries, resolve complaints, and assist with...
-
Customer Support Specialist
2 days ago
Dallas, Texas, United States SchoolInfoApp Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at SchoolInfoApp. As a key member of our Customer Onboarding Team, you will play a vital role in providing exceptional support to our clients and internal team.Key ResponsibilitiesProvide technical assistance and solutions to clients via phone,...
-
Annuity Customer Support Specialist
2 weeks ago
Dallas, Texas, United States New York Life Insurance Co Full timeJob Title: Annuity Customer Support SpecialistCompany: New York Life Insurance CompanyNew York Life is actively seeking an Annuity Customer Support Specialist to become a vital part of their Service Organization team. This role is perfect for individuals who are dedicated to customer satisfaction, possess excellent communication abilities, and aspire to...
-
Desktop Support Specialist
4 days ago
Dallas, Texas, United States Desktop & Depot Support Full timeJob Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Dallas, Grand Prairie, or Richardson, Texas. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States Elle Seller Full timeThe Customer Support Specialist at Elle Seller plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring a high level of client satisfaction. This position demands exceptional communication abilities, a dedication to customer care, and the capacity to thrive in a...
-
Customer Support Specialist
6 days ago
Dallas, Texas, United States The Boeing Company Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at The Boeing Company. As a key member of our Defense Fleet Readiness team, you will play a critical role in supporting our customers by providing exceptional support services.Key ResponsibilitiesCoordinate Customer Inquiries: Respond to customer...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States Elle Seller Full timeThe Customer Support Specialist plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing client inquiries, and ensuring overall satisfaction. This position demands exceptional communication abilities, a dedication to customer care, and the capacity to thrive in a dynamic work environment. Key...
-
Customer Support Specialist
1 month ago
Dallas, United States American Income Life AO - Jenny Kim Full timeJob DescriptionJob DescriptionPosition Overview: Looking for a rockstar to join our squad as a Client Support Specialist! You'll get to work from wherever you feel most productive, soak up wisdom from pros across different time zones, and get mentored by our awesome leadership team. Plus, there's serious potential for you to level up into a...
-
Customer Support Specialist
5 days ago
Dallas, Texas, United States The Boeing Company Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at The Boeing Company. As a key member of our Defense Fleet Readiness team, you will play a critical role in supporting our customers by providing exceptional service and ensuring timely delivery of spare parts and services.Key ResponsibilitiesCoordinate...
-
Customer Support Specialist
1 day ago
Dallas, United States BDI Full timeBearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products and services to companies throughout the world. Our commitment to customer service and technical expertise have been the trademark of our success and global expansion.BDI’s Brand is Success Made Easier. This is our promise to our...
-
Customer Support Specialist
3 months ago
Dallas, United States HomeVestors of America, Inc. Full timeJob DescriptionJob DescriptionEmployment Type: Full-Time, Flex Schedule (2 Days in N Dallas Office, 3 Days Remote)Computer and Equipment Provided, Stable Internet RequiredAbout Us:At HomeVestors, we believe in Providing Real-Life Solutions that Improve Lives. We are dedicated to supporting our customers and franchisees by delivering exceptional service and...
-
Customer Support Specialist
2 weeks ago
Dallas, Texas, United States Elle Seller Full timeThe Customer Support Specialist plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing client inquiries, and ensuring overall satisfaction. This position demands exceptional communication abilities, a client-oriented mindset, and the capacity to thrive in a dynamic work environment. Key...
-
Bilingual Customer Support Specialist
1 week ago
Dallas, Texas, United States Mass Markets Full timePosition OverviewAs a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients across various sectors. Your primary responsibilities will include:Inbound Customer Assistance: Provide support to customers through various channels, addressing inquiries and resolving issues efficiently.Help Desk...