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Bilingual Customer Support Specialist

2 months ago

Dallas, Texas, United States Mass Markets Full time
Position Overview

As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients across various sectors. Your primary responsibilities will include:

  • Inbound Customer Assistance: Provide support to customers through various channels, addressing inquiries and resolving issues efficiently.
  • Help Desk Operations: Assist in managing help desk functions, ensuring that all customer requests are handled promptly and professionally.
  • Back-Office Processing: Engage in essential back-office tasks that support the overall customer service experience.

This role is vital for maintaining high standards of customer satisfaction and enhancing the overall customer experience. We are seeking individuals who are dedicated to providing quality service and who thrive in a dynamic environment.

If you are passionate about helping others and possess strong communication skills in multiple languages, we encourage you to consider this opportunity with Mass Markets.