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Customer Support Specialist
2 months ago
As a Customer Support Specialist, you will play a crucial role in ensuring client satisfaction by managing incoming communications effectively.
Key Responsibilities- Incoming Call Management: Efficiently handle and direct incoming calls to the appropriate departments.
- Customer Interaction: Address inquiries, resolve complaints, and assist with any issues that may arise.
- Appointment Scheduling: Provide pricing information to client families and coordinate appointment bookings.
- Calendar Oversight: Maintain and manage the service and appointment calendar to ensure optimal scheduling.
- Guidance: Assist families in navigating the services offered by the center.
This role is essential in fostering positive relationships with clients and ensuring their needs are met in a timely and professional manner.
