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Service Coordinator

4 months ago

Durham, United States MSI Viking Full time
Job DescriptionJob Description

MSI Viking is a leading supplier of precision measuring technologies known for our consultative and collaborative approach. We understand our customers' unique needs and provide tailored solutions to meet them. With a wide range of metrology products, ISO 17025 accredited calibration services, dimensional inspection, repair services, and custom-engineered solutions, MSI Viking delivers excellence in precision measurement.

We are currently seeking a skilled and customer-focused Customer Service Coordinator to join our team. In this role, you will manage customer inquiries, resolve customer issues, and ensure customer satisfaction. You will serve as our customers' main point of contact and work closely with our sales and technical teams to provide a seamless customer experience.

if you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you. Join the MSI Viking team today and help us continue to grow and excel in precision measurement.

Duties/Responsibilities:

  • Process customer purchase orders and create work orders
  • Receive and process shipments for customer's equipment
  • Provide exceptional customer service and ensure client satisfaction
  • Research and provide solutions for customers regarding suitable vendors
  • Communicate effectively with clients to provide updates on service status
  • Monitor and resolve any issues or concerns raise by clients

Requirements

  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Attention to detail and problem-solving abilities
  • Proficient computer skills, including Microsoft Office Suite
  • Ability to work independently and as a part of a team
  • Must be able to sit at a computer for several hours a day
  • Able to lift up to 50lbs.
  • Bending, kneeling, standing, grasping objects required

Education and Experience:

  • High school diploma or equivalent
  • Previous experience in customer service or service coordination
  • Experience in the Metrology industry is a plus

Benefits

  • Competitive pay based on skills and qualifications
  • Working with a great team
  • 401k with Company match
  • Paid vacation