Landscape Services Coordinator

2 months ago

Durham, North Carolina, United States Duke Health Full time

Landscape Services Coordinator

Work Arrangement: Regular

Occupational Summary

The Landscape Services Coordinator acts as the primary point of contact between the Facilities Management Department and various stakeholders on campus. This role is essential in managing the planning, coordination, and implementation of maintenance, repair, and renovation tasks related to outdoor spaces and campus facilities. Responsibilities include overseeing landscapes, pathways, outdoor structures, and other exterior elements. The Coordinator is crucial in building strong relationships with stakeholders and ensuring a collaborative working atmosphere.

Key Responsibilities:

Stakeholder Engagement & Communication:

  • Regularly interact with representatives and clients to ascertain their facility requirements and deliver outstanding customer service.
  • Positively represent the Facilities Management Department while engaging with university divisions, keeping them updated on work orders and project developments.
  • Maintain a detailed contact list of clients and occupants for effective communication.
  • Coordinate with after-hours personnel and evaluate after-hours service assessments.
  • Conduct pre-event coordination and post-event evaluations, documenting meetings and generating reports.

Coordination & Planning:

  • Manage services for designated areas, collaborating with clients on all tasks, including preventive maintenance and repairs.
  • Facilitate meetings to synchronize schedules for activities such as preventive maintenance, repairs, landscaping, and unplanned tasks.
  • Adhere to the Work Order priority system and manage shutdown schedules to minimize disruptions.
  • Oversee regulatory, safety, and environmental inspections and audits.
  • Support life safety initiatives.
  • Assist in the transition of projects from the Office of Project Management to the Buildings and Landscape Services teams.
  • Supervise small to medium-sized planned renewal projects.

Administrative and Management Support:

  • Utilize the work order system to track job history and monitor maintenance costs.
  • Assist in the planning and scheduling of materials and supplies under the guidance of supervisors and superintendents.
  • Confirm resource availability prior to scheduling work.
  • Maintain an inventory of materials and supplies.
  • Generate performance reports detailing overtime, equipment repair history, costs, and customer satisfaction.
  • Identify opportunities for process improvement, scheduling, and performance enhancement.
  • Foster strong working relationships with supervisors and staff to minimize service interruptions.
  • Promote sustainability initiatives within the Facilities Management Department.

Additional Responsibilities:

  • Provide support for other Coordinators as needed.
  • Solicit feedback from stakeholders regarding performance.
  • Participate in emergency preparedness planning and response activities.
  • Attend professional and industry meetings to remain informed of current trends.
  • Perform other related duties as assigned.

Required Qualifications:

Education, Training, and Experience:

Position requires communication, coordination, and technical skills typically acquired through a high school education plus two years of specialized training in building trades, landscape services, or a related discipline.

A minimum of five years of direct experience in commercial or institutional facilities maintenance and operations is required, preferably in higher education, healthcare, or manufacturing environments.

OR

An equivalent combination of relevant education and/or experience.

Preferred Experience:

Five years of related leadership experience with a proven track record in a maintenance and operations setting.

Demonstrated management, supervisory, and motivational capabilities.

Experience in planning work across multiple interdependent streams and functional areas, including staffing, equipment, and material needs.

Familiarity with computerized maintenance management systems (CMMS).

Working knowledge of methods, materials, tools, and equipment used in standard facilities maintenance tasks.

Experience in environments governed by collective bargaining agreements.

Knowledge, Skills, and Abilities:

Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook is required.

Excellent oral and written communication skills; ability to effectively communicate with a diverse audience, including senior management, faculty, staff, and students.

Ability to establish and maintain positive relationships with customers and stakeholders.

Strong organizational, planning, teamwork, and analytical reasoning skills, including data analysis techniques.

Ability to read and interpret architectural and engineering plans, diagrams, and specifications.

Duke Health is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke Health aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain roles at Duke Health may include essential job functions that require specific physical and/or mental abilities. Additional information and provisions for requests for reasonable accommodation will be provided by each hiring department.

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