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Healthcare Service Coordinator
2 months ago
About Duke Health:
At Duke Health, we are dedicated to providing compassionate care that positively impacts the lives of patients, their families, and the wider community.
Overview of the Role:
The Patient Revenue Management Organization at Duke Health is a comprehensive, centralized revenue cycle entity that enhances the efficiency of the health system's revenue processes. This encompasses essential functions such as scheduling, registration, coding, billing, and more.
Position Details:
This is an ONSITE POSITION with a schedule of Monday to Friday, from 8:00 AM to 4:30 PM, including occasional late-evening coverage.
Key Responsibilities:
The role involves coordinating and executing various tasks related to the daily clinic preparation process, which includes:
- Preparing for clinic visits by reviewing upcoming patients and completing necessary preparation activities.
- Entering pre-visit orders and organizing new patient charts.
- Managing patient check-in and check-out processes.
- Collecting and posting co-payments and outstanding balances.
- Coordinating lab tests and procedures as needed.
- Maintaining accurate patient records and documentation.
- Communicating effectively with patients regarding billing and insurance information.
- Answering phone calls and relaying messages to appropriate staff.
Required Skills and Qualifications:
Candidates should possess:
- Strong verbal and written communication skills.
- Basic computer and data entry proficiency.
- Familiarity with medical terminology and professional telephone etiquette.
- Ability to prioritize tasks and interact positively with patients and colleagues.
- Knowledge of departmental policies regarding patient information verification and payment collection.
Education and Experience:
A high school diploma or equivalent is required, along with a minimum of one year of experience in a role involving direct patient interaction or customer service, preferably in a healthcare setting.
Diversity and Inclusion:
Duke is an Affirmative Action/Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We value the contributions of all individuals and strive to foster an environment where everyone feels respected and valued.
Physical Job Functions:
Some positions may require specific physical and/or mental abilities. Further information regarding reasonable accommodations will be provided by the hiring department.
