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Partner Success Manager

2 months ago

Birmingham, United States Landing Full time
Job DescriptionJob Description

About Us

We’re redefining home, and setting a new standard of living. One apartment at a time.

Landing is a membership network of fully furnished apartments across the United States.  Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they’d like, with only a 2-weeks’ notice required if they’d like to move. As a Member there are no long-term obligations, no security deposits, and no application fees. We bundle utilities and the internet to allow seamless transition from one home to another.
 

About The Role

We’re looking for a Partner Success Manager to join our team and assist with managing our top AP Partners.  As a Partner Success Manager, you’ll work directly for and with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with leadership to help enhance this new crucial function of the team. 

What You’ll Do

  • Build, maintain, and expand relationships with Autopilot Partners
  • Handle and address incoming requests from Partners 
  • Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
  • Host kickoff calls with new properties
  • Build and schedule QBRs with Partners
  • Collaborate with AP Ops & Field Operations teams on addressing issues
  • Assist VP with special projects in order to further streamline our business processes

What You Need

  • Based in our Birmingham office
  • 3+ years of professional experience
  • Previous customer service/ partner experience
  • Strong organizational skills
  • Ability to multitask and problem solve multiple issues at once 
  • Strong communication skills, both written and verbal
  • Fearless, self-motivated and hardworking
  • Ability to work in a fast-paced environment
  • Self-starter comfortable working with a sense of urgency
  • Tech-savvy - familiarity with Slack
  • Fluent in English with strong written and verbal communication skills 

Benefits & Perks

Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you

  • Solid compensation package + stock options
  • Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
  • We’ve got you covered with a 401(k) plan and access to ImmediatePay
  • Feel relaxed with super generous PTO policy
  • Opportunities for upward mobility - we want you to grow with us
  • Explore and travel comfortably with 7 free nights in a Landing home per year
  • Employee perks for temporary or indefinite stays when you choose to live with Landing

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 

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