Customer Success Manager
3 months ago
The Customer Success Manager is responsible for overseeing the process of client engagement through the constant support and direction provided to the client to achieve the best results and increase the value of the services provided to the client. You will establish yourself as a credible authority in IT management and possess the ability to speak tactically and strategically. Consistently demonstrates “Can do, Will do” attitude. ROLE AND RESPONSIBILITIES Establish and maintain customer relationships. Develop and maintain each client’s IT Road Map in consideration of the client’s IT budget and agreed-to strategy. Assist in the execution of the IT services management plan. Prepare and execute quarterly and annual review meetings with clients to review current service levels in addition to proposing new services as needed. Provide training and support when required. Collect feedback to effectively communicate our successes and opportunities to improve. Stay up to date on new offerings developed by Service Strategy and Design. Maintain regular contact with client point of contact to ensure relationship expectations are met. Perform “check-ins” with clients during project execution phase to ensure client satisfaction. Represent the company at various events as needed. Prepare and present quotes to clients for mutually agreed procurement and/or projects. SKILLS AND QUALIFICATIONS Impeccable customer service skills Must have strong communication skills Knowledge of best practices in customer service and IT Strong written and verbal skills Strong aptitude for technology QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor’s degree preferred but experience in customer service is required. Additional Notes Education, Certifications or Experience are all preferred but not required for consideration. The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EOE, including disability/veterans #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Birmingham, United States ALG Labels + Graphics Full timeALG Labels & Graphics is seeking a growth-minded Customer Success Manager for our industry leading organization! Would you like to work somewhere poised for growth? Growth of the company and growth for yourself? Do you enjoy working hard every day to develop your team and exceed the expectations of your customers, whether internal or external? Would you like...
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Enterprise Customer Success Manager
3 weeks ago
Birmingham, United States Guideway Care Full timeGuideway Care is looking for an Enterprise Customer Success Manager to focus on ensuring the satisfaction and success of large-scale clients by managing their experience and fostering long-term, successful relationships. As an Enterprise Customer Success Manager, you will be the primary point of contact for our largest and most strategic clients. Your role...
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Enterprise Customer Success Manager
1 week ago
Birmingham, Alabama, United States Guideway Care Full timeEnterprise Customer Success ManagerGuideway Care is seeking an experienced Enterprise Customer Success Manager to oversee the satisfaction and success of large-scale clients. As the primary point of contact, you will manage client relationships, foster long-term partnerships, and ensure seamless implementation of customer success plans.Key...
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Enterprise Customer Success Manager
3 days ago
Birmingham, United States Guideway Care Full timeJob DescriptionGuideway Care is seeking a seasoned Enterprise Customer Success Manager to drive satisfaction and success for our largest clients. As the primary point of contact, you will manage customer relationships, foster long-term partnerships, and ensure our clients derive maximum value from our services.Key Responsibilities:Customer Relationship...
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Enterprise Customer Success Manager
1 week ago
Birmingham, AL, United States Guideway Care Full timeJob DescriptionGuideway Care is seeking an Enterprise Customer Success Manager to ensure the satisfaction and success of large-scale clients by managing their experience and fostering long-term relationships. As the primary point of contact, you will be responsible for managing a portfolio of enterprise customers and supporting the implementation of customer...
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Customer Service Advocate
2 weeks ago
Birmingham, Alabama, United States Customer First Solutions Full timeCustomer First Solutions in Hoover, AL is seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional support to clients. As a valued member of our company, you will have the opportunity to work in a positive work environment with a team that prioritizes customer satisfaction. Your main goal will be to ensure that our...
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Customer Success Manager- Legal
3 months ago
Birmingham, United States Jigsaw Full timeAbout Us At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms. Jigsaw was...
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Customer Success Manager Public Sector Federal
1 month ago
Birmingham, Michigan, United States OneStream Software Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OneStream Software. As a Customer Success Manager, you will be responsible for driving customer adoption, expansion, satisfaction, and renewal. You will work closely with sales teams to ensure a seamless transition process and operate as a business partner to your...
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Property Operations Specialist
1 week ago
Birmingham, Alabama, United States Office Manager Full timeJob OverviewAs a key member of our property management team, you will play a vital role in ensuring the smooth operation of our properties. Your responsibilities will include supporting the Property Manager in overseeing daily activities, handling tenant inquiries, and resolving issues in a timely and efficient manner. Your attention to detail and excellent...
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Birmingham, Alabama, United States OneStream Software Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OneStream Software. As a Customer Success Manager, you will be responsible for driving customer adoption, expansion, satisfaction, and renewal within your portfolio of customers.Key ResponsibilitiesPartner with sales to complete a comprehensive sales transition...
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Birmingham, Alabama, United States OneStream Software Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OneStream Software. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, expansion, satisfaction, and renewal within your assigned portfolio of customers.Key ResponsibilitiesPartner with sales to complete a...
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Client Success Manager
4 weeks ago
Birmingham, United States Inbenta Full timeJob Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team at Inbenta. As a Client Success Manager, you will be responsible for managing and growing our client relationships, ensuring their ongoing success with our solutions.Key Responsibilities:Understand customer needs and align Inbenta...
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Client Success Manager
4 weeks ago
Birmingham, Alabama, United States REDi Enterprise Development, Inc. Full timeJob SummaryWe are seeking a highly skilled Client Success Manager to join our team at REDi Enterprise Development, Inc. This individual will serve as the primary point of contact for our financial institution clients, providing exceptional service and support to ensure their success.Key ResponsibilitiesEstablish and maintain strong relationships with key...
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Partnership Success Manager
4 weeks ago
Birmingham, Alabama, United States Landing Full timeAbout UsWe're redefining the way people live and work, one apartment at a time. Our mission is to create a seamless transition between homes, making it easy for our members to explore and travel comfortably.About The RoleWe're seeking a highly motivated and organized Partnership Success Manager to join our team. As a key member of our AP Partners team,...
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Customer Success Representative
1 week ago
Birmingham, Alabama, United States Symmetry Financial Group - Gary Uyemura Full timeUnlock Your Earning PotentialAre you ready to take your career to the next level and earn a system-driven income? We're seeking ambitious individuals to join our team at Symmetry Financial Group - Gary Uyemura.As a Customer Success Representative, you'll work with clients who are genuinely interested in our services, using a lead system that eliminates cold...
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Partnership Success Manager
2 months ago
birmingham, United States Landing Full timeAbout UsWe’re redefining home, and setting a new standard of living. One apartment at a time.Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they’d like, with only a 2-weeks’ notice required if...
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Partnership Success Manager
2 months ago
Birmingham, United States Landing Full timeAbout UsWe’re redefining home, and setting a new standard of living. One apartment at a time.Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they’d like, with only a 2-weeks’ notice required if...
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Partnership Success Manager
4 weeks ago
Birmingham, United States Landing Full timeAbout UsWe’re redefining home, and setting a new standard of living. One apartment at a time.Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they’d like, with only a 2-weeks’ notice required if...
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Partnership Success Manager
4 weeks ago
Birmingham, Alabama, United States Landing Full timeAbout UsLanding is a pioneering company that is redefining the concept of home and setting a new standard of living. Our mission is to provide a seamless and hassle-free experience for our members, who can enjoy fully furnished apartments across the United States with minimal notice and no long-term obligations.About The RoleWe are seeking a highly skilled...
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Customer Success Advocate
3 days ago
Birmingham, AL, USA, United States eMeals Inc Full timeeMeals Inc is a leading provider of curated meal plans, connecting consumers to online grocery pickup and delivery services. As a Customer Success Advocate, you will be responsible for providing quality service to customers about eMeals' service by communicating through live chat, email, and phone.Key Responsibilities:Provide exceptional customer service by...