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Customer Success Manager

1 month ago

Birmingham, United States I-2-I Solutions Full time

Overview: I-2-I Solutions is seeking a highly skilled and experienced Customer Success Manager to safeguard our company's reputation. The ideal candidate is an exceptionally organized, methodical professional who has the experience necessary to take our services to the next level in accuracy, security, and safety. The specialist will be charged with developing a complete Quality Assurance program that not only safeguards service quality but also fosters a culture in which all employees are actively engaged. Special note: I-2-I Solutions is a service provider, we do not have any products or software.


I-2-I Solutions, Inc. is a government contractor that provides various professional services to Government clients such as water quality monitoring, business services, and facility repair & maintenance.


Logistical Details:

  • On Site: Birmingham, AL
  • Travel: up to 50%
  • Salary Range $60-65,000


Key Responsibilities:

  • Plan, execute, and oversee service inspection and testing for quality and conformance to contract deliverables and customer expectations
  • Assist operations by tracking, documenting, and reporting quality levels
  • Investigate reports of service quality issues and ensure resolution
  • Develop or update procedures for capture, investigation, and documentation of service complaints
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers
  • Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes


Qualifications:

  • Bachelor's Degree strongly preferred; may be substitutable with certificates, training, or adequate real-world experience
  • Minimum two years of experience in a SERVICES Quality Control/Quality Assurance role
  • A keen eye for detail
  • Strong communication skills
  • Computer literacy


About I-2-I Solutions

I-2-I Solutions is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Every project is backed by decades of proven experience, recognized company stability and a military service work ethic. Our team includes seasoned Government Contracting professionals and skilled personnel who self-perform a large scale of our work. In addition we value and foster proactive relationships with our Government Clients, Teaming Partners, and Employees.


We are driven by our core values of:

  • Promoting collaboration and synergy across all teams
  • Prioritizing open, two-way communication at all levels
  • Encouraging innovative problem-solving and continuously seeking ways to improve & excel
  • Demonstrating integrity and embracing accountability


Note to interested candidates: Job descriptions are simply a wish list, and we know our ideal candidate may not be a perfect match. What is more important to us is our core values. So, if you have relevant experience and qualifications and share our values, we strongly encourage you to apply.


I-2-I Solutions is an equal opportunity employer.