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Client Success Specialist

2 months ago

Birmingham, Alabama, United States I-2-I Solutions Full time

Position Overview: I-2-I Solutions is in search of a dedicated and experienced Client Success Specialist to uphold our organization's reputation. The ideal candidate is a highly organized and methodical professional equipped with the expertise to elevate our service offerings in terms of precision, security, and reliability. This role will involve the creation of a comprehensive Quality Assurance program aimed at not only maintaining service excellence but also nurturing a workplace culture where all team members are actively involved.

I-2-I Solutions, Inc. operates as a government contractor, delivering a variety of professional services to governmental clients, including water quality assessment, business solutions, and facility maintenance.

Logistical Information:

  • On-Site Location: Birmingham, AL
  • Travel Requirements: up to 50%
  • Compensation Range: $60,000 - $65,000

Core Responsibilities:

  • Plan, implement, and supervise service evaluations and testing to ensure quality and compliance with contractual obligations and client expectations.
  • Support operational teams by monitoring, documenting, and reporting on quality metrics.
  • Investigate and resolve reported service quality concerns.
  • Develop or refine procedures for capturing, investigating, and documenting service-related complaints.
  • Oversee risk management processes, maintain logs of issues, and communicate findings to management.
  • Provide training and guidance to quality assurance team members regarding systems, policies, procedures, and essential processes.

Required Qualifications:

  • Bachelor's Degree is strongly preferred; equivalent certifications, training, or substantial practical experience may be considered.
  • A minimum of two years of experience in a service-oriented Quality Control/Quality Assurance role.
  • Exceptional attention to detail.
  • Strong verbal and written communication skills.
  • Proficiency in computer applications.

About I-2-I Solutions:

I-2-I Solutions is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Our projects are supported by decades of proven experience, recognized stability, and a strong work ethic rooted in military service. Our team comprises seasoned professionals in Government Contracting and skilled personnel who execute a significant portion of our work. We prioritize and cultivate proactive relationships with our Government Clients, Teaming Partners, and Employees.

Our Core Values Include:

  • Fostering collaboration and synergy across all teams.
  • Encouraging open, two-way communication at every level.
  • Promoting innovative problem-solving and continuously seeking improvement.
  • Upholding integrity and embracing accountability.

Note for Interested Candidates: Job descriptions serve as a guideline, and we recognize that our ideal candidate may not perfectly match every requirement. What matters most to us are our core values. If you possess relevant experience and qualifications and align with our values, we encourage you to consider this opportunity.

I-2-I Solutions is an equal opportunity employer.