Program Manager for Partner Engagement

2 weeks ago

Birmingham, Alabama, United States CNO Financial Group Full time

Job Overview

The stated compensation range is based on a national average location. Actual salary is influenced by factors such as relevant work experience, skills, and location. This position is eligible for bonuses.

CNO Financial Group's IT Division is seeking a Partner Relations Performance Manager to manage the daily interactions with CNO IT's key partners, following the 'Build One Team' philosophy. This role will supervise significant partner initiatives such as transitions or transformations and will act as the primary escalation point for any partner-related issues or concerns. The Partner Relations Performance Manager will work closely with IT leadership to execute strategies, establish standards for contracting partners, and foster long-term partnerships. A crucial aspect of this role is to enhance team morale and increase productivity for more effective task and project execution, ultimately improving user experience.

Join our expanding IT department, recognized for its commitment to employee satisfaction and career growth. CNO IT, through innovative leadership, provides opportunities for professional advancement, consistently acknowledges employee contributions, and maintains a vibrant and engaging workplace culture. Our vision is to achieve TechHappiness for both our business partners and IT associates.

Key Responsibilities:

Design, implement, and oversee large-scale programs with partners to enhance performance and engagement. Measure, track, and assess partner performance; analyze ongoing partner metrics to ensure compliance with SLAs and KPIs. Supervise and monitor significant partner transition or transformation projects. Provide daily leadership and resolution for partner issues and escalations. Establish standards and governance to optimize the performance and engagement of secondary partners. Monitor and assess partner resource capacity and utilization. Maintain relationships and communication with all partners to facilitate updates, policy changes, and other communications. Develop and uphold standard contracting partners, roles, rates, etc. Track and manage budgetary considerations, including actual and forecasted partner financials. Collaborate with the Sourcing & Vendor Management Office (SVMO) to oversee partner performance and address issues. Manage the pipeline of potential partner SOWs and change orders. Monitor and track key risk mitigation strategies. Foster a collaborative 'One Team' culture with all partners.

Ideal Candidate Profile:

Proven experience in partner management, particularly with large offshore service providers. In-depth understanding of large program management principles and practices. Strong capability in executing and leading IT transformation initiatives in complex environments, with the ability to manage budgets effectively. Excellent time management and organizational skills, with the ability to handle multiple projects simultaneously. Demonstrated problem-solving abilities and a customer-focused approach, with a talent for building effective relationships.

Required Qualifications:

Bachelor's Degree in Information Technology, Business, or a related discipline. Over 10 years of experience in IT and technology; prior experience in similar roles within a comparably sized organization, including at least 3 years in IT partner management. Exceptional communication and presentation skills, both verbal and written; proven ability to collaborate effectively across all organizational levels. Availability to work during Central or Eastern time zone business hours.

Preferred Qualifications:

Master's Degree in Information Technology, Business, or a related field. Experience in both corporate and partner environments, demonstrating the ability to navigate diverse business landscapes. Strong business acumen and interpersonal skills.

CNO Financial Group offers a comprehensive benefits package for this position, subject to applicable eligibility requirements:

Medical, dental, and vision insurance. 401(k) retirement plan with company matching. Short-term and long-term disability insurance. Paid time off and corporate holidays. Paid parental leave. Company-paid life insurance.

CNO promotes flexibility and encourages employees to work in environments where they are most productive. Associates living within a specified radius of a corporate office have the option to work from that office. Associates outside this radius may work full-time from home, provided they are willing to adhere to Central or Eastern time zone hours.

All associates may be required to travel to various corporate offices periodically. Work cannot be performed from outside the United States.

CNO Financial Group provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands, supported by our associates and agents. Our customers rely on us to protect their health, income, and retirement needs.

We are committed to diversity, equity, and inclusion, and we value the unique perspectives that each associate brings to our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process.

Compensation

Pay Range: $136,000 - $204,800.00 Annual

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