Experience Coordinator

1 month ago

New York, United States Pitcairn Trust Company, LLC Full time
Job DescriptionJob Description

Pitcairn’s innovative Shared Single-Family Office™ model provides unparalleled service to wealthy families and other family offices. Since the firm’s founding in 1923, Pitcairn has helped ultra-high-net-worth families and its members navigate the individual, interpersonal, and institutional challenges that come with wealth. We understand multigenerational family wealth in a way that few other wealth advisory firms do. Our comprehensive family office services include investment advisory, tax, trust and estate planning, risk management, philanthropy, household-level financial services, as well as family education and family governance support.


PRIMARY FUNCTION

The Experience Coordinator is responsible for delivering the Pitcairn Experience through interaction and communication with clients, guests, and employees of the firm. Provide personalized and anticipatory service to ensure an atmosphere that is warm and inviting and to ensure efficient day-to-day facility operations. This position also delivers administrative support to the Experience Manager/Executive Administrator.

This part-time position typically involves working up to 24 hours per week from Tuesday through Thursday. However, flexibility is essential, as adjustments may be required to accommodate internal and external events and meetings.

RESPONSIBILITIES

Hospitality Services:

  • Provide superior and consistent client/guest service experiences that exemplify the firm’s core values and represent the firm’s brand to ensure a positive experience.
  • Welcome clients/guests, ascertain the nature of business, assist, and/or direct to appropriate personnel.
  • Support the Experience Manager/Executive Administrator by providing concierge services to clients/guests in our NY office.
  • Organize a consistent experience for client, prospect, and internal meetings, including but not limited to, securing conference rooms, operating audio-visual equipment, and catering services.
  • Monitor and maintain the conference rooms, kitchenette, and other general office spaces to ensure a welcoming experience.
  • Maintain current knowledge of transportation, community activities, local attractions, restaurants, catering services, etc. in the NY area.

Facility Management Services:

  • Responsible for office management, including consulting with building management, maintenance, projects, renovations, relocations, and vendor coordination.
  • Manage and oversee the office management ticketing portal.
  • Address employee issues related to physical working conditions and/or office support services, and act upon requests promptly.
  • Support onboarding and off-boarding processes for building access and assignment of employee office seating.
  • Maintain office supply inventory.
  • Process incoming and outgoing mail, and UPS/FedEx packages.

Administrative Services:

  • Provide administrative support, as needed, to the Executive Administrator concerning calendar and meeting management, scheduling travel, creating itineraries, completion of expense reports, and other administrative tasks for the Executive Leadership team.
  • Perform other duties and ad hoc projects as assigned.

EDUCATION/EXPERIENCE

  • Degree or equivalent certification in hospitality management, business administration, or related field preferred.
  • Proven working experience in the hospitality field and experience as an administrative assistant and/or office manager.
  • Proficient in Microsoft Office Suite, specifically Excel, Word, and PowerPoint.
  • Proven ability to plan and organize.

DESIRABLE ATTRIBUTES

  • Outstanding interpersonal and communication skills (both written and verbal)
  • Team player with a positive and friendly manner; takes pride in helping others.
  • Highly responsible and reliable, with a professional presentation
  • Embraces technology and possesses guest services orientation and drive.
  • Strong organizational skills and attention to detail.
  • Self-motivated with a sense of urgency and accountability.
  • Ability to multi-task and work in a fast-paced energetic environment.
  • Demonstrate independent judgment and excellent problem-solving skills.


Pitcairn is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, color, religion, ancestry, national origin, sex, gender identity, sexual orientation, age, disability, marital status, domestic partner status, status as a parent, or medical condition. Pitcairn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. As an investment advisor, employees of Pitcairn may be subject to certain limitations on personal investment activities.

  • Housekeeping Coordinator

    4 weeks ago

    New York, United States Housekeeping Coordinator (Temporary) Full time

    BEGIN YOUR ROSEWOOD JOURNEYWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.  If you share the same sentiment, then this opportunity is for you.The Carlyle, A Rosewood Hotel is currently recruiting a Housekeeping Coordinator (Temporary).  The Housekeeping Coordinator...

  • Food and Beverage Coordinator

    2 days ago

    New York, United States Food and Beverage Coordinator Full time

    BEGIN YOUR ROSEWOOD JOURNEYWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.  If you share the same sentiment, then this opportunity is for you.Rosewood Hotels and Resorts is looking for a Food and Beverage Coordinator.  The Food and Beverage Coordinator...

  • Experience Coordinator

    1 week ago

    New York, United States Pitcairn Trust Company, LLC Part time

    Job DescriptionJob DescriptionPitcairn’s innovative Shared Single-Family Office™ model provides unparalleled service to wealthy families and other family offices. Since the firm’s founding in 1923, Pitcairn has helped ultra-high-net-worth families and its members navigate the individual, interpersonal, and institutional challenges that come with...

  • Travel Experience Coordinator

    4 days ago

    New York, New York, United States Ten Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Travel Experience Coordinator to join our team at Ten Group. As a key member of our team, you will be responsible for delivering exceptional travel experiences to our discerning clients.Key ResponsibilitiesTravel Planning and CoordinationWork closely with clients to understand their travel...

  • Event Coordination Associate

    2 weeks ago

    New York, New York, United States NVE Experience Agency Full time

    NVE Experience Agency is a premier brand experience and production firm committed to crafting concepts deeply rooted in culture, driven by the belief that 'The Right Moment Will Transform Someone Forever.' Our dedicated team of creatives, strategists, and producers formulates insight-driven concepts designed to convert consumer attention into loyalty and...

  • Customer Experience Coordinator

    4 days ago

    New York, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking a highly skilled Customer Service Coordinator to join our team in the Customer Service, Language Access and Correspondence Unit (CSLACU). As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to inquiries, and coordinating with various operational...

  • Customer Experience Coordinator

    2 months ago

    New York, United States Suitsupply Full time

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • Customer Experience Coordinator

    1 week ago

    New York, United States Suitsupply Full time

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • Guest Experience Coordinator

    5 days ago

    New York County, New York, United States Omni Hotels & Resorts Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Experience Coordinator to join our team at Omni Hotels & Resorts. As a Guest Experience Coordinator, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide personalized assistance to guests,...

  • Workplace Experience Coordinator

    15 hours ago

    New York, United States Educated Solutions Corp Full time

    Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Workplace Experience Coordinator to its team. This role will work onsite in New York City and will work a mixture of opening and closing shifts. This is a 1-month contract to hire role that pays $26 per hour. The key to this role is prior experience in a...

  • Workplace Experience Coordinator

    7 hours ago

    New York, United States Educated Solutions Corp Full time

    Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Workplace Experience Coordinator to its team. This role will work onsite in New York City and will work a mixture of opening and closing shifts. This is a 1-month contract to hire role that pays $26 per hour. The key to this role is prior experience in a...

  • Patient Experience Coordinator

    7 days ago

    New York, New York, United States SUNY College of Optometry Full time

    About the RoleWe are seeking a highly skilled and enthusiastic individual to join our team as a Patient Experience Coordinator. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a warm and welcoming environment for our patients and visitors.Key ResponsibilitiesProvide timely, accurate, and...

  • Travel Experience Coordinator

    2 days ago

    New York, New York, United States HappyGo Travel Services Full time

    Job Description**Job Title:** Travel Experience Coordinator**Job Type:** Full-time**Location:** Remote**About HappyGo Travel Services:** HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for...

  • Patient Experience Coordinator

    4 weeks ago

    New York, United States Ritual Dental Full time

    Job DescriptionJob DescriptionAbout RitualAt Ritual we are revolutionizing dental health through a unique blend of cutting-edge innovations, microbiome research, artificial intelligence, and advanced technology. As a multi-specialty dental practice, we are dedicated to transforming the oral health experiences of individuals and families alike.Our mission is...

  • Patient Experience Coordinator

    2 weeks ago

    New York, United States Ritual Dental Full time

    Job DescriptionJob DescriptionAbout RitualAt Ritual we are revolutionizing dental health through a unique blend of cutting-edge innovations, microbiome research, artificial intelligence, and advanced technology. As a multi-specialty dental practice, we are dedicated to transforming the oral health experiences of individuals and families alike.Our mission is...

  • Patient Experience Coordinator

    3 weeks ago

    New York, United States Ritual Dental Full time

    About Ritual At Ritual we are revolutionizing dental health through a unique blend of cutting-edge innovations, microbiome research, artificial intelligence, and advanced technology. As a multi-specialty dental practice, we are dedicated to transforming the oral health experiences of individuals and families alike. Our mission is to make the best dental care...

  • Travel Experience Coordinator

    2 days ago

    New York, New York, United States Abbys Adventures Full time

    Job DescriptionAs a Travel Experience Coordinator for Abbys Adventures, your main responsibility will be to exceed clients' expectations by providing exceptional customer service and creating unforgettable travel experiences. You will utilize your strong listening skills, problem-solving abilities, and self-direction to effectively meet and exceed clients'...

  • Office Experience Coordinator

    7 days ago

    New York, New York, United States DivcoWest Full time

    Welcome to DivcoWest**Job Summary**We are seeking a dedicated Hospitality Coordinator to maintain the smooth operation of our NYC office. As a key team member, you will play a vital role in fostering a cohesive culture and brand identity across our multiple locations.**Key Responsibilities:**Welcome visitors professionallyMaintain office operations and...

  • Event Experience Coordinator

    1 week ago

    New York, New York, United States Hyve Group Full time

    ABOUT HYVEAt Hyve Group plc, we are firm believers in the power of human connection. We specialize in uniting global industry communities through exceptional events, innovative online networking platforms, and highly productive meeting programs.With decades of expertise, we position ourselves at the forefront of various industries, dedicated to leveraging...

  • Mastery Experiences: Training Coordinator

    3 weeks ago

    New York, New York, United States Tekfortune Inc. Full time

    Role :Mastery Experiences:Training Coordinator Location :NYC, NY Onsite (5 Days in a week) What is the scope of work for this vendor worker during this period? Coordination and production of virtual and in-person workshops and their setup (including facilitator coordination, communications to learners, and logistics management for all sessions) Manage the...