Patient Experience Coordinator

4 months ago

New York, United States Ritual Dental Full time
About Ritual

At Ritual we are revolutionizing dental health through a unique blend of cutting-edge innovations, microbiome research, artificial intelligence, and advanced technology. As a multi-specialty dental practice, we are dedicated to transforming the oral health experiences of individuals and families alike.

Our mission is to make the best dental care simple, empowering, and accessible to everyone. Ritual Dental is not just a dental practice; it's a contemporary approach to dentistry that embraces the latest scientific advancements, assisted by AI, and powered by modern technology, skilled hands, and capable minds. Our commitment to leveraging technology for precise oral health diagnostics enables our skilled team to spend more time providing personalized coaching and care to our patients. We firmly believe that good oral health is a cornerstone to extending every person's lifespan and enhancing their overall quality of life.

Join us on our journey to empower every individual to transform their Whole Health and extend their lifespan
About the Role

We're in search of a dynamic Patient Experience Coordinator to join our clinical Operations team. This role presents a distinctive opportunity to influence the patient experience, collaborating with our dental specialists, as well as Ritual's product and technology teams. Nestled in the heart of iconic Tribeca, NY, our modern office serves as a canvas for creativity and collaboration. Our environment exudes style and comfort, featuring spacious operatory rooms, a private staff lounge, and a patient learning hub for enhanced connection. Committed to elevating dental care standards, we aspire to provide a seamless experience for our clients. If you're a dedicated Patient Experience Coordinator with a passion for excellence and innovation, we invite you to join our founding team

This is a full time role, and is in-person based in New York City.
Responsibilities

The Patient Experience Coordinator is primarily responsible for ensuring a seamless and excellent patient experience, from check in to check out and beyond. Responsibilities include:
  • Greeting patients and welcoming them to Ritual Dental
  • Ensuring patients have an excellent and seamless experience, from check in to check out
  • Communicating with patients via phone, email or via Ritual's messaging platform
  • Scheduling appointments & managing the calendar
  • Verifying patient insurance eligibility
  • Answering patients' questions & empowering with knowledge
  • Collecting payments & co pays
  • Maintaining a safe, clean and well organized front desk and patient waiting area
  • Providing detailed descriptions of dental treatments, services, and retail products provided at Ritual Dental
  • Present treatment plans to patients and discuss financial responsibility
Qualifications & Skills
Must Have
  • 2 or more years experience working in a Hospitality, Customer Service or Member Experience setting
  • Excellent verbal & written communication skills
  • Strong computer literacy
  • Ability to be efficient and productive in a fast-paced environment
  • Flexibility to work early mornings, evenings and some Saturdays
Nice to Have
  • Experience working in a tech enabled company
Pay, Perks & Benefits at Ritual

The salary for this position is $60,000. In addition to base compensation, full time employees are eligible to participate in our competitive benefits plans.
  • Generous Paid Time Off & Holidays
  • Health, Dental, & Vision coverage
  • 401k
  • And more
You may be a good fit for this role if...

You question traditions: You're passionate about creating and comprehending the advances in services, science, and technology. You challenge conventions to solve problems for your patients and peers.

You set the bar high: You push yourself to exceed average expectations. Your commitment to excellence inspires you and your peers to reach consistently high standards, delivering exceptional service supported by the latest scientific advances and technology.

You pursue and empower with knowledge: You believe in the transformative power of knowledge, educating and empowering patients to make informed decisions about their well-being, bridging the information gap between patients and providers.

You work together: You are not afraid to blur the boundaries between disciplines as we seek to solve hard problems. You are intrigued and curious, engaging in lively discussions in the face of dissent. You thrive when working with experts across different disciplines and points of view.

You focus on lasting impact: You prioritize your work for lasting impact, avoiding gimmicks, fads, and short-term results.
Ritual's Dedication to Equity, Diversity and Inclusion

Ritual is committed to pursuing Equity, Diversity, and Inclusion in our hiring practices. We currently collect optional demographic information from candidates at the application stage in order to allow us to measure outcomes of people from underrepresented backgrounds in our hiring process. Identifying information about a candidate will never be shared externally and will only be used for the purpose of measuring its levels of representation.

Ritual does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, educational background, or based on an individual's status in any group or class protected by applicable federal, state or local law. Ritual encourages people from all backgrounds to apply to this role

Please note: Ritual interview requests and job offers only originate from ritualdental.com email addresses (e.g. jsmith@ritualdental.com). Ritual will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email.

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