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Client Relationships Manager

1 month ago

Dallas, United States BLR | HCI | CCMI Full time
Job DescriptionJob DescriptionJob Summary:
The Client Relationships Manager will forge robust client partnerships and foster strategic business growth.  This role will provide a proactive approach to account management; anticipating client needs and positioning the company as a valuable partner. The Client Relationships Manager will be responsible for maintaining existing client relationships and identifying opportunities to drive growth and retention.

Primary Duties and Responsibilities:
  • Responsible for managing strategic business relationships and providing ongoing support to customers
  • Lead development of product/service trainings and education materials for new and current clients to increase product knowledge and utilization
  • Analyze customer data, business environment and industry trends to improve customer experience, identify trends and opportunities for improvement.
  • Partner with Sales team to determine any upsell opportunities for current customer book
  • Identify key customers and list action steps to manage those relationships to drive business growth and retention.
  • Work closely with sales, product, and operations teams to align customer relationship initiatives with strategic business goals
  • Review customer issues and concerns and seek to improve the customer experience

Additional Responsibilities:
  • Additional duties as assigned

Critical Competencies:
  • Collaboration & Teambuilding - Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among team
  • Customer Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer’s business, anticipates customer needs and sets high standards for customer service
  • Business Acumen - Demonstrate an understanding of the business strategy and how it impacts their own area, balances short & long-term goals, knows the competition and the industry, and demonstrates leveled understanding of business data and financial reporting

The Individual:
  • Strong verbal and written communication skills
  • Ability to establish and maintain long term relationships, in person and over the phone
  • Good organizational skills including ability to manage multiple parallel tasks and to set priorities
  • Strong critical thinking and problem solving skills
  • Ability to work in a team environment
  • Proficiency with computer programs, including MS Office Suite (e.g., Word, Excel) and CRM

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