Client Relationship Manager

2 weeks ago


Dallas, Texas, United States Cadogan Tate Full time
Position Overview

Cadogan Tate is seeking a dedicated Client Relationship Manager to join our team. This role is pivotal in nurturing and enhancing relationships with auction houses, designers, galleries, agents, and collectors within the fine art sector.


Key Responsibilities:

  • Oversee all aspects of client shipping requirements, ensuring adherence to service specifications.
  • Manage projects of varying sizes from initial quotation through to billing completion.
  • Enhance the client experience throughout the shipping process, aiming for exceptional satisfaction.
  • Document the logistics of international shipments, maintaining comprehensive records of all incoming consolidated sea shipments.
  • Ensure compliance with company protocols and maintain organized files.
  • Verify that inventories and commercial invoices meet international standards and regulations.
  • Handle applications for necessary permits and licenses.
  • Plan and schedule collection, packing, and shipping processes efficiently.
  • Maintain high standards for all accounts, balancing cost efficiency with customer satisfaction.
  • Utilize available resources to maximize client satisfaction.
  • Adhere to local laws and regulations.
  • Anticipate operational needs to ensure resource availability.
  • Support senior management with daily tasks, including client file setup and invoice generation.
  • Coordinate activities across the Auction House, Interior Design, and Gallery departments.
  • Communicate effectively with Dispatch and Operational teams regarding logistics to meet client expectations.
  • Handle department inquiries professionally and promptly.
  • Assist management as needed, ensuring attention to detail in all tasks.

Qualifications:

  • A minimum of 2 years of experience in fine art logistics or auction house services.
  • Proficient in international shipping processes.
  • Strong sales background with excellent organizational skills.
  • Fluent in written and spoken English.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Professional demeanor and appearance.

Benefits:

  • Comprehensive Medical, Dental, and Vision coverage.
  • 401(k) plan with company matching.
  • Flexible Spending Account options.
  • Life Insurance and Disability coverage.
  • Generous Paid Time Off package.
  • Employee discount programs.
  • Gym membership benefits.


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