Customer Service Manager
3 weeks ago
Job Title: Customer Service Manager
Department: Customer Care
Reports to: Vice President
Status: Full-time
Effective Date: August 14, 2024
Job Summary:
Your primary focus will be hiring, training, and developing a strong team of customer service agents who provide support for SSG customers as well as a team of outside sales consultants and store employees. The Customer Care Manager is also responsible for partnering with other internal departments to improve systems, processes, and policies that impact both SSG customers and employees.
Duties/Responsibilities:
- Daily support of our sales & store team and customers which includes providing excellent customer service, order processing, account maintenance, and issue resolution
- Be a resource for the team by becoming knowledgeable about the products we represent as well as all programs and initiatives that we offer at SSG
- Provide leadership for a team of agents to guide and support them to exceed performance metrics
- Empower and cultivate a strong team
- Maintain and improve customer care operations by monitoring performance, identifying and resolving problems; preparing and communicating action plans; manage system and process improvement and quality assurance programs
- Handle complex inquiries and challenges from our sales team and our customers
- Collaborate with various internal departments to achieve company goals and objectives
Required Skills/Abilities:
- Excellent grammar, verbal, and written communication skills
- Strong personal skills; enjoys working with people and problem solving
- Demonstrated experience improving efficiencies, making data driven decisions and generating regular management reporting
- Proficiency in handling employee relations and conflict resolution
- Highly organized, detail-oriented, and ability to work effectively in a fast-paced environment
- Proficient in Microsoft Excel
Education and Experience:
- High school diploma
- Management experience required
Physical Requirements:
- Standing throughout the day
Working for SSG will provide you with:
- Health, Dental, Vision, Life, and AD&D Insurance available
- Health Savings Account or Flexible Spending Account
- Employee Assistance Program
- 401 (k) Retirement Plan - SSG matches 50% of the employee’s contributions up to 2% of their yearly income
- Paid vacation and sick leave
- Holiday pay
- Sam’s Club membership for you and a friend or family member
- Discounts on exclusive hair products
- Employee referral program - $1,000 potential earnings per referral
SSG is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with SSG without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other classification protected by applicable federal, state or local law.
-
Customer Service Representative
2 months ago
Springfield, United States Corporation Service Company Full timeJob Description Customer Service Representative Springfield, IL Monday - Friday 8:30-5:30pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business...
-
Manager of Customer Service
3 days ago
Springfield, Illinois, United States Horace Mann Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Care Manager to join our team at Horace Mann. As a Customer Care Manager, you will be responsible for leading a team of customer service representatives and ensuring that they have the skills and knowledge necessary to provide exceptional customer service.Key ResponsibilitiesLead a team of...
-
Customer Service Associate- UCC Fillings
3 weeks ago
Springfield, United States Corporation Service Company Full timeCustomer Service Associate Springfield, IL Monday - Friday, 8:30 am - 5:30 pm If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional business-to-business environment...
-
Customer Service Associate- UCC Fillings
4 weeks ago
Springfield, United States Corporation Service Company Full timeJob DescriptionCustomer Service AssociateSpringfield, ILMonday - Friday, 8:30 am - 5:30 pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business...
-
Customer Support Specialist
2 weeks ago
Springfield, Illinois, United States Corporation Service Company Full timeRole OverviewThe Client Service Representative plays a crucial role in ensuring exceptional support for both internal and external clients. This position is pivotal in maintaining high standards of customer satisfaction.Key ResponsibilitiesDelivering Outstanding Customer Service: Engage with clients through various channels, ensuring their inquiries are...
-
Customer Relations Specialist
2 weeks ago
Springfield, Illinois, United States Corporation Service Company Full timePosition Overview:The Client Service Representative - Account Specialist plays a crucial role in ensuring exceptional service delivery to our clients. This position is open to candidates across the United States, offering flexibility for both onsite and remote work arrangements. About Us:At Corporation Service Company, we pride ourselves on being a...
-
Customer Support Specialist
2 weeks ago
Springfield, Illinois, United States Corporation Service Company Full timePosition Overview:As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. This position is available for any US location, whether onsite or remote, and operates Monday through Friday. About Us:At Corporation Service Company, we are dedicated to providing high-quality services that support businesses...
-
Customer Service Representative
3 weeks ago
Springfield, United States Service Partners Information Co Full timeBe a part of the SPI Corporate Solutions team! We’re looking for a motivated, detail oriented rock star to join our CSR team. If you’re experienced in nationwide UCC search and file and/or Corporate due diligence we want to talk to you! What you canoffer us: Capable of working in a fast-paced environment Possess exemplary customer service skills Keen...
-
Customer Service
5 months ago
Springfield, United States Hy-Vee Supermarket Full timeResponsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and Customer Service, Store Manager, Store Director, Retail, Grocery, Customer
-
Lead Customer Service Management Specialist
3 months ago
Springfield, United States GE Capital Full time**Lead Customer Service Management Specialist** GE Aviation Aviation Edison Works category Services Mid-Career 02/09/2022 R3624099 Relocation Available: Relocation Assistance:Yes Illinois United States of America 3101 J David Jones Parkway, Bldg P-1 Room 203 Abraham Lincoln Capital Airport, Springfield, IL 62707, United States of America location 3101 J...
-
Lead Customer Service Management Specialist
2 months ago
Springfield, United States GE Aviation Full time**Lead Customer Service Management Specialist** GE Aviation Aviation Edison Works category Services Mid-Career 02/09/2022 R3624099 Relocation Available: Relocation Assistance:Yes Illinois United States of America 3101 J David Jones Parkway, Bldg P-1 Room 203 Abraham Lincoln Capital Airport, Springfield, IL 62707, United States of America location 3101 J...
-
Customer Service Specialist
2 weeks ago
Springfield, Illinois, United States Lapariscopic Edge PC Full timeJob OverviewBenefits and AdvantagesAttractive Salary PackagePaid Leave OptionsOpportunities for Professional DevelopmentPosition SummaryWe are looking for a courteous and skilled Customer Service Specialist to enhance our customer support operations. In this position, you will handle both incoming and outgoing calls, engage with clients to ascertain their...
-
Customer Service Ambassador
15 hours ago
Springfield, Tennessee, United States Airtech International Inc Full timeAbout the RoleAirtech International Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and serving as the primary interface with internal and external customers.Key ResponsibilitiesCustomer Service: Provide...
-
Customer Service Representative
3 weeks ago
Springfield, United States Dick Van Dyke Appliance World Full timeWe are looking for a customer-oriented service representative to work Monday-Friday 8:00 to 5:00 pm and every other Saturday 8:00 to 4:00 pm. Our customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They are...
-
Customer Service Coordinator
6 days ago
Springfield, Virginia, United States AAMCO Transmissions and Total Car Care Full timePosition Overview:As a vital member of our team, you will play a key role in ensuring smooth operations and exceptional customer service.Key Responsibilities:Managing incoming phone callsOrganizing and maintaining documentation within the officeAssisting with inventory management and ordering suppliesFacilitating workflow efficiencyProviding timely updates...
-
Customer Service Representative
2 weeks ago
Springfield, United States Dick Van Dyke Appliance World Full timeBenefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Profit sharing Savings bank Vision insurance We are looking for a customer-oriented service representative to work Monday- Friday 8:00 to 5:00 pm and every other Saturday 8:00 to 4:00 pm. Our customer service representative, or...
-
Customer Service Representative
1 month ago
Springfield, United States Dick Van Dyke Appliance World Full timeBenefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Profit sharing Savings bank Training & development Vision insurance We are looking for a customer-oriented service representative to work Monday- Friday 8:00 to 5:00 pm and every other Saturday 8:00 to 4:00 pm. Our customer...
-
Customer Service Associate
6 days ago
Springfield, Virginia, United States Sandwich Republic Full timePosition OverviewAs a Customer Service Associate at Sandwich Republic, your primary responsibilities will include:Welcoming Customers: Engage with patrons in a friendly manner, ensuring a positive experience.Order Management: Accurately take and process customer orders, ensuring their needs are met.Cash Handling: Manage transactions efficiently and securely,...
-
Customer Service Representative
3 weeks ago
Springfield, United States CSC Full timeCustomer Service Representative Location: Springfield, IL Schedule: Monday - Friday 8:30-5:30pm If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional...
-
Customer Service Representative
3 days ago
Springfield, Illinois, United States SpringfieldOhio Full time**Job Summary**We are seeking a highly motivated and customer-focused Retail Counter Sales team member to join our team at SpringfieldOhio. As a Retail Counter Sales team member, you will be responsible for providing exceptional customer service, maintaining a high level of sales performance, and supporting management in achieving business objectives.**Key...