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Customer Service Representative Location: Springfield, IL Schedule: Monday - Friday 8:30-5:30pm If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Customer Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few. We’re hiring Customer Service Representatives for a few teams on our Corporate and Legal Services team. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best. We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business. Responsibilities: Receive inbound and make outbound business customer calls Provide excellent customer service to both internal and external clients Follow up and follow through with all customer interactions Respond promptly to customer inquiries over the phone or electronically Organize the workflow to meet customers' timeframes and demands Recommend process improvements where applicable Data entry of client information, electronic filing, and retrieval of documents Navigate quickly between multiple databases accurately Research and analyze legal documents Manage customer portfolios Maintain and grow existing customer business by providing outstanding service and proactively offering appropriate services Qualifications: Experience working in a call center, customer service, or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Attention to detail and accuracy Strong prioritization and time-management skills Flexibility and agility, with the ability to multitask Problem-solving skills Strong computer skills and proficiency in MS Office, Word, and Excel Excellent verbal and written communication skills Salesforce experience a plus Candidates for this position must be eligible to work without sponsorship. #J-18808-Ljbffr
