Lead Customer Service Management Specialist

2 months ago

Springfield, United States GE Aviation Full time

**Lead Customer Service Management Specialist**

GE Aviation Aviation Edison Works category Services Mid-Career 02/09/2022 R3624099 Relocation Available: Relocation Assistance:Yes Illinois United States of America 3101 J David Jones Parkway, Bldg P-1 Room 203 Abraham Lincoln Capital Airport, Springfield, IL 62707, United States of America location 3101 J David Jones Parkway, Bldg P-1 Room 203 Abraham Lincoln Capital Airport, Springfield, IL 62707, United States of America JOB DESCRIPTION ********Job Description Summary********

The Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, installation, and maintenance of their assigned propulsion system products. The assigned propulsion systems include the F110, F118-101 and TF34 products, required experience with intermediate level and test cell operations at the Central Repair Facility (CRF) in Springfield, IL.****Job Description****

Essential Responsibilities:

Provide interpretation of data and technical instructions

Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment

Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks

Review reported malfunctions and assist with fault analysis

Provide technical assistance and support to resolve maintenance problems

Review effectiveness of maintenance actions to identify training needs and improve maintenance practices

Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability

Understand the operation of business tools to assist the customer in areas such as spare parts ordering, issue resolution, provisioning, & other business processes

Apply Lean Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis

Demonstrate best methods of disassembling, repairing, and assembling engines and engine components

Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks

Clear and concise reporting of field events to GE Product Support Engineering (PSE)

Proactive engagement with activities aimed towards reduced customer cost of ownership

Applies business skills to drive customer satisfaction & product performance to enhance business growth Qualifications/Requirements:

Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)

Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products

Eligibility Requirements:

Ability and willingness to travel as required

Ability and willingness to obtain and maintain a U.S. Government Secret Clearance

Ability and willingness to relocate to domestic or international locations to support the needs of the business

Ability and willingness to successfully complete all requirements for domestic and international customer assignments. Desired Characteristics:

Strong customer interaction and communication skills

Strong interpersonal and leadership skills

Proven analytical and quality improvement ability

Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware

Able to work with and make formal presentations to all levels of maintenance, engineering, and management

Project management experience

Demonstrated ability to lead and influence GE customers and peers

Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including the ability to express thoughts in both oral and written communications

Possess the ability to work independently, without technical guidance and to perform all required work tasks

Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with customer personnel

*This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.*

********Additional Information********

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

**Relocation Assistance Provided:** Yes

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