Senior Manager, Account Management

4 weeks ago

Chicago, United States Epsilon Full time
Job DescriptionJob DescriptionJob Description

The Account Director is responsible for owning top tier accounts with support of senior and junior staff, as well as providing strategic direction and oversight for a variety of Digital Media Solutions accounts.

Work through team to ensure strong client relations, exemplary account management, effective project management and flawless campaign execution for all clients within team. You will be accountable for maintaining and maximizing client revenue in an ROI-focused environment, ultimately supporting our growth of market share.

Responsibilities

Client and Revenue Growth:

  • Provide consultative, strategic support and guidance to team on assigned book of clients 
  • Participate in key client presentations, oversee new client onboarding, and performance review/planning sessions
  • Develop strong, collaborative partnerships with sales team and leadership in effort to fuel client growth 
  • Oversee account execution within the team, reporting KPIs and rollup of program adoption, account risk and mitigation strategies

Leadership: 

  • Develop strong partnerships with cross-team leadership to encourage successful collaboration
  • Support in guiding priorities for internal resources to ensure timely launches and maximize delivery for each client 
  • Act as solution-oriented change agent that asks questions, seeks to understand, and strives to help us improve
  • Foster a collaborative environment to encourage respectful exchange of ideas Work collaboratively with AM senior leadership to further hone and develop processes, best practices and new approaches for the department

 Team Management and Development: 

  • Develop team members through consistent training, coaching and leadership Manage team and individual performance through formal and informal performance management processes and ongoing feedback loop
  • Define clear career path for each team member •Identify and swiftly address performance-related issues as necessary 
  • Training and on-boarding 
  • Collaborate with fellow Managers to create best practices and standards for application 
  • Drive adoption of products, tools, processes, and standards throughout team Create a training and knowledge-sharing environment within team framework Proactively address/escalate urgent issues within the team and communicate back resolution 
  • Remove barriers to success for team members by identifying potential issues and consulting on resolution

 Operational Efficiency:

  • Drive operational scalability and efficiency on all accounts, seeking standardization and automation wherever possible 
  • Understand the full capabilities of our tools and systems in effort to guide team on efficient launch methods and support troubleshooting 
  • Other duties as assigned

Requirements

  • Bachelors Degree from four-year college or university
  • Years of Experience: 9+ years, with experience in digital marketing preferred. At least 2 years of experience managing a team.
  • Excellent client service and business acumen, presentation and writing skills
  • Organized, self-starter adept at prioritizing and managing multiple projects while consistently meeting and exceeding objectives
  • Strong entrepreneurial attitude and ability to thrive in a dynamic, fast paced environment
  • Capable of partnering successfully at all levels of an organization and client base to accomplish goals
  • Ability to learn quickly and think strategically + identify areas of improvement and act on them
  • Ability to manage through influence and gain consensus in a cross-functional environment
  • Ability to leverage team experience and knowledge to continuously improve process and results
  • Proven ability to manage a team of up to 3-5 direct and indirect reports
Additional Information

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

  • Act with integrity. We are transparent and have the courage to do the right thing. 
  • Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
  • Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
  • Respect all voices. We embrace differences and foster a culture of connection and belonging. 
  • Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

  • Time to Recharge: Flexible time off (FTO), 14 paid holidays 
  • Time to Recover: Paid sick time  
  • Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
  • Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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