Senior Account Manager

1 week ago


Chicago, Illinois, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services (EGS) is a leading provider of integrated facilities management solutions, delivering services across a diverse range of sectors including government, education, and healthcare. Our commitment to excellence and innovation drives our operations, ensuring we meet the unique needs of our clients.

Position: Account Director

Overview:

The Account Director plays a pivotal role in overseeing the performance of key strategic accounts. This position is tasked with achieving and surpassing operational goals, ensuring cost efficiency, and fostering a positive work environment that enhances employee engagement and productivity. Collaborating closely with senior leadership, the Account Director will shape and implement strategic initiatives aimed at optimizing service delivery and operational effectiveness.

Key Responsibilities:

  • Strategic Planning: Align operational strategies with client objectives, ensuring that performance metrics are consistently met.
    • Conduct collaborative reviews of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to track and analyze performance trends.
    • Develop a comprehensive three-year operational plan that includes both operational and capital improvement strategies.
  • Performance Management: Establish best practices and KPIs to evaluate service delivery effectiveness.
    • Identify essential services and develop contingency plans to address potential service disruptions.
  • Service Delivery Oversight: Drive service excellence across all accounts by working with client teams to create tailored performance metrics aligned with business strategies.
  • Reporting and Analysis: Review monthly performance reports to ensure alignment with strategic goals and optimal service provision.
  • Financial Management: Oversee accounts receivable and payable processes to maintain financial health.
  • Client Engagement: Facilitate regular meetings with clients to discuss performance metrics, operational reviews, and strategic objectives.
  • Operational Coordination: Ensure consistent service delivery across all locations and manage work requests effectively.
  • Team Leadership: Foster a high-performance culture by mentoring and guiding team members, establishing clear performance expectations, and conducting regular evaluations.

Qualifications:

  • Bachelor's degree in a relevant field; MBA is preferred.
  • A minimum of seven to ten years of experience in a senior management role overseeing multiple facility operations.
  • Valid driver's license is required.
  • Strong analytical skills with the ability to interpret complex data and communicate effectively with diverse stakeholders.
  • Experience in managing operations within commercial and industrial environments is preferred.
  • Proficiency in Microsoft Office Suite is essential.
  • Willingness to travel as required.

EMCOR Government Services is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.



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