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Customer service support

2 months ago

Chester, United States The Castle Fun Center Full time
Job DescriptionJob DescriptionPosition: Customer Service Support at The Castle Fun Center

The Castle Fun Center is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Support. We are a premier family entertainment center that offers a variety of exciting activities such as go-karts, mini-golf, laser tag, and more. Our mission is to provide our guests with an unforgettable experience, and as a Customer Service Support, you will play a vital role in achieving this goal.

Key responsibilities:

- Greet and welcome guests with a friendly and positive attitude.

- Provide exceptional customer service by assisting guests with questions, concerns, and requests.

- Process ticket sales and handle cash transactions accurately.

- Answer phone calls and respond to emails in a timely and professional manner.

- Monitor guest flow and maintain a safe and organized environment.

- Upsell and promote additional activities and services to enhance the guest experience.

- Collaborate with various departments to ensure that all guest needs are met.

- Handle and resolve guest complaints and escalate issues to management when necessary.

- Maintain a clean and presentable front desk area.

Qualifications:

- High school diploma or equivalent.

- Minimum of 1 year experience in a customer service role, preferably in a fast-paced environment.

- Excellent communication and interpersonal skills.

- Ability to work flexible hours including weekends and holidays.

- Strong problem-solving skills and ability to remain calm under pressure.

- Knowledge of basic computer functions and cash handling.

- Must be able to stand for extended periods and lift up to 30lbs.

We offer a competitive salary, ongoing training, and opportunities for career growth within our company. As a member of our team, you will receive free access to our fun center, as well as discounts on food and merchandise. If you are a friendly and outgoing individual with a passion for providing exceptional customer service, we want you on our team

Join The Castle Fun Center and become a part of creating lasting memories for our guests. Apply now and let the adventure begin