Customer Service Adviser

4 months ago

Chester, United States Equals Group Plc Full time

**Customer Service Adviser**

Chester, UK / Customer Service / Full - time Role Mission

To provide a professional and effective service to customers dealing with all matters in a prompt and efficient manner and ensuring that the needs of the customer are met. **Responsibilities**

+ To deal with day-to-day customer queries

+ To respond to incoming calls & emails promptly

+ To respond to secure messaging in a prompt and professional manner.

+ To receive and respond courteously and efficiently to all customer enquiries.

+ To ensure that all targets are adhered to.

+ To accurately record and enter data into computer systems

+ To promote the cross sell of company products, mainly over the telephone to ensure that product knowledge is kept updated.

+ To be conversant with the terms of business of the company

+ To help and support customers in understanding terms, conditions, and procedures.

+ To ensure that all objectives are met.

+ To undertake other associated duties in relation to the provision of customer requests

+ To record and resolve any customer issues, concerns or complaints reporting them, as appropriate, to management

+ To attend training courses and meetings as required

+ To undertake any other reasonable duties that may be required from time to time by your Team Manager

**Skills & Abilities**

+ Excellent customer service skills and the ability to develop and maintain business relationships with potential and existing customers Knowledge and practical experience of MS Office (Word, Excel and Outlook)

+ Good organisational and time management skills

+ Excellent telephone manner

+ Good communication and interpersonal skills

+ The ability to work as part of a team.

+ Numeracy and literacy skills

**Previous Experience**

+ Previous relevant experience in a customer services/financial services environment desirable

**Our investment in you**

We aim to be a people first business. We welcome people into the Equals group and aim to grow and develop our talented teams.

Our people are part of one group, we believe in teamwork and celebrating our successes. We strive to embrace our values of Succeed Together, Be the Customer, Make it Happen and Go Beyond.

We believe in empowering conversations, thats why weve invested in our managers and teams to ensure we bring out the best in each other. We want to put you in the driving seat of your career so you can reach your full potential through growth opportunities and developmental support.

You will join an environment that encourages learning and knowledge sharing. Our managers and leaders will guide you to realise your personal drivers and encourage development of your own motivating career plan.

When you join the Equals Group we help you get more out of your career, to get more out of life.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

**Benefits**

25 days holiday per year plus an additional day for your birthday Bupa Health Insurance Enhanced maternity package EAP Service Life Assurance Season Ticket Loans Cycle to Work Scheme Free onsite Nuffield Health gym & pool (London) and discounted gym membership (Chester) Opportunities for progression, development and learning new skills Interbank currency rates on travel money and international transfers Autoenrollment Pension Scheme Eyecare

A flexible working environment Currently, the company is embracing remote working and open to flexible working arrangements. Ideally, we would want employees to collaborate in person at our London or Chester offices, and therefore, the candidate needs to be comfortable commuting distance from either location.

**Note to recruiters: We have a preferred supply list and use an ATS portal for CV submissions. Any unsolicited CV's sent directly to hiring managers outside of process will not be subject to a recruitment fee.**

  • Customer Service Specialist

    2 weeks ago

    West Chester, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (11am-7pm): Every third Saturday (7am-1pm) *THIS IS AN IN-OFFICE ROLE* Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Specialist

    3 weeks ago

    West Chester, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (11am-7pm): Every third Saturday (7am-1pm) *THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Representative

    2 weeks ago

    West Chester, Pennsylvania, United States Service Experts Full time

    Customer Service SpecialistAt Service Experts, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Maintain...

  • Customer Service Representative

    2 weeks ago

    West Chester, Pennsylvania, United States Service Experts Full time

    Customer Service Specialist Job DescriptionJob Summary:The Customer Service Specialist plays a vital role in ensuring exceptional customer experiences by providing timely and effective support. This position requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 week ago

    Chester, Virginia, United States Tech-24 A Commercial Food Service Repair Company Inc Full time

    Job OverviewAt Tech-24 A Commercial Food Service Repair Company Inc, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have a strong background in customer...

  • Customer Service Representative

    1 week ago

    Chester, Virginia, United States Tech-24 A Commercial Food Service Repair Company Inc Full time

    Job DescriptionAt Tech-24, we are seeking a skilled Customer Service Representative - Dispatch to join our team in Chester, VA. As a key member of our dispatch team, you will be responsible for providing exceptional customer service and ensuring prompt, courteous, and efficient service to our clients.Key Responsibilities:Dispatch service jobs to technicians...

  • Customer Service Representative

    3 days ago

    Chester, Virginia, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key...

  • Customer Service Representative

    2 weeks ago

    Chester, Virginia, United States Walgreens Full time

    Job SummaryAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key ResponsibilitiesModel...

  • Customer Service Ambassador

    2 weeks ago

    Chester, Virginia, United States A&M Ventures Full time

    Job OverviewA&M Ventures is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing product information to existing and potential customers.Key Responsibilities:Provide friendly and...

  • Customer Service Representative

    1 week ago

    Chester, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 9954AF3F96B042FEB010AF50F834CC6F [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative

    1 month ago

    Chester, Virginia, United States Suburban Propane Full time

    {"Overview": "We are seeking a skilled Customer Relations Specialist to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences, driving customer retention, and identifying new sales opportunities. Responsibilities: * Handle a high volume of incoming calls,...

  • Customer Service Representative

    1 week ago

    Chester, Virginia, United States A&M Ventures Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Associate

    3 weeks ago

    Chester, Virginia, United States Primary Location Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, exceeding their expectations, and ensuring their satisfaction.Key...

  • Customer Service Ambassador

    2 weeks ago

    Chester, Virginia, United States Primary Location Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 days ago

    Chester, Virginia, United States Food Lion Full time

    Job Title: Customer LeadAt Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment.We are committed to the professional development of our associates through on-the-job learning opportunities and training. Our goal is to create a positive shopping experience for...

  • Customer Service Associate

    4 weeks ago

    Chester, Virginia, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service to our customers. Your primary focus will be on providing a positive shopping experience, answering questions, and assisting with the selection of merchandise.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Chester, Virginia, United States Van Andersen - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional service to our customers and helping them achieve their goals.ResponsibilitiesEstablish and maintain strong relationships with...

  • Customer Service Representative

    1 week ago

    Chester, South Carolina, United States Wal-Mart Stores , Inc. Full time

    Job SummaryAs a Customer Service Representative at Walmart, you will play a vital role in ensuring our customers have a positive shopping experience. You will be the first point of contact for many customers, and your friendly demeanor and excellent communication skills will make all the difference.Key ResponsibilitiesProvide exceptional customer service,...

  • Customer Service Associate

    4 weeks ago

    Chester, Virginia, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 week ago

    Chester, Virginia, United States LMI Richmond Full time

    Job DescriptionLMI Richmond is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for building direct conversations around our products and training new team members to ensure senior leadership and upward growth.Key Responsibilities:Brand awareness and customer acquisitions...