Customer Service Staff Support Specialist

1 day ago

West Chester, Pennsylvania, United States County of Chester Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Staff Support Specialist. This role will provide intermediate administrative support and clerical duties within our department.

Key Responsibilities
  • Provide exceptional customer service to the public, responding to phone calls, emails, and in-person inquiries.
  • Perform data entry and maintain accurate records, including assessment data and property information.
  • Assist with mail transfer tickets, processing annual appeal application forms, and scanning applications into our system.
  • File assessment change notices, transfers, maps, cards, and other documents.
  • Process extension letters and data information for property owners and the general public.
  • Use multiple databases, including IAS, White Card, Eagleweb, Landisc, Chescoviews, and PeopleSoft.
  • Perform special projects as assigned, such as research, training, and running errands.
Requirements
  • High School Diploma or General Education Degree (GED).
  • Minimum of one year of general office experience.
  • Intermediate skills in using a personal computer and various software packages.
  • Excellent verbal and written communication skills.
  • Strong typing skills (minimum of 50 wpm).
  • Ability to use office machines, such as fax, copier, and calculator.
  • Strong interpersonal skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to work as part of a team.
  • Flexibility.
  • Ability to interface effectively with all levels of county management.
Preferred Skills
  • Associate degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience.
  • Excellent ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Customer service experience.
  • Ability to establish priorities and carry tasks to completion.
  • Strong ability to handle and resolve recurring problems.
  • Ability to multi-task.
  • Accurate and detail-oriented.
  • Ability to follow office protocol.
  • Strong knowledge of county policies and procedures.
  • Ability to use common sense understanding to carry out written or verbal instructions.
Work Environment

This is a highly visible position requiring strong professionalism. The successful candidate must be able to remain courteous and maintain composure under stressful situations. Ability to deal with all types of personalities. May need to deal with cash and checks. Ability to work extended hours, as required. This position requires confidentiality.

Benefits

The County of Chester offers comprehensive benefits to our employees.

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